Operations Manager (Swedish or Dutch + English) - Relocation Support to Riga

Grow-Talent.com; Stockholms kommun; On-site; SEK 661,000 - 991,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunities for personal and professional development

Job summary

A leading multinational technology BPO is seeking an Operations Manager to oversee operations in Riga. This role focuses on managing staff, optimizing processes, and enhancing operational excellence. Candidates should have at least 12 years of relevant experience in BPS customer processes, strong leadership abilities, and fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with English proficiency. This position offers a dynamic work environment with opportunities for professional development.

Qualifications

• 12 years of relevant experience in BPS customer processes.
• Multi-Geo experience preferred.
• Fluency in Dutch, Norwegian, Swedish, Finnish or German, along with good English is essential.
• Understanding of cryptocurrency is preferred.
• Comfortable with rotational 24/7 shifts.
• BFSI customer service experience preferred.
• Fluency in Dutch, Norwegian, Swedish, Finnish or German, along with good English is essential.

Responsibilities

• Lead and manage a team ensuring operational excellence.
• Oversee day-to-day operations and client relationship management.
• Collaborate with cross-functional teams to drive process improvements.
• Collaborate with cross-functional teams to drive process improvements and meet client expectations.
• Ensure effective communication within the team and foster a collaborative work environment.
• Prepare and present for weekly/monthly reviews with internal and external stakeholders

Skills

Team management

Excellent communication skills

Analytical skills

Knowledge of cryptocurrency

24/7 shifts

BFSI customer service

Dutch

Norwegian

Swedish

German

English

Job description

Overview

Job Openings Operations Manager (Swedish or Dutch + English) - Relocation Support to Riga

About the job

Grow-Talent.com is working with a leading multinational technology BPO business that is looking for a Operations Manager in Riga. The Operations Manager in Riga, Latvia, is responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service. Key responsibilities include managing staff, optimizing processes, and implementing strategies for operational excellence. The role requires strong leadership, analytical skills, and experience in operations management.

Duties and responsibilities

• Lead and manage a team within the Voice/Non-Voice, ensuring operational excellence and adherence to quality standards.


• Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.


• To enhance team performance, utilize extensive experience in Financial Technology BPS Voice/Non-voice processes.


• Collaborate with cross-functional teams to drive process improvements and meet client expectations.


• Ensure effective communication within the team and foster a collaborative work environment.


• Prepare and present for weekly/monthly reviews with internal and external stakeholders

Requirements

• Proven and relevant experience (12 years) in BPS customer processes.


• Multi-Geo experience preferred


• Strong team management and excellent communication skills.


• Understanding of cryptocurrency is preferred.


• Comfortable working in rotational 24/7 shifts and offs


• Preferred BFSI customer service experience


• Fluency in Dutch, Norwegian, Swedish, Finish or German, along with good English is essential.

Offer

• A dynamic and diverse job in a pleasant and modern environment


• Opportunities for personal and professional development