Operations Manager - Lead BPS Ops in Riga (Relocation)

Grow-Talent.com; Stockholms kommun; Sur place; SEK 661 000 - 991 000; Plein temps

Avantages offerts par ce poste

Dynamic work environment

Opportunities for personal and professional development

Résumé du poste

A leading multinational technology BPO is seeking an Operations Manager to oversee operations in Riga. This role focuses on managing staff, optimizing processes, and enhancing operational excellence. Candidates should have at least 12 years of relevant experience in BPS customer processes, strong leadership abilities, and fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with English proficiency. This position offers a dynamic work environment with opportunities for professional development.

Qualifications

• 12 years of relevant experience in BPS customer processes.
• Multi-Geo experience preferred.
• Fluency in Dutch, Norwegian, Swedish, Finnish or German, along with good English is essential.

Responsabilités

• Lead and manage a team ensuring operational excellence.
• Oversee day-to-day operations and client relationship management.
• Collaborate with cross-functional teams to drive process improvements.

Connaissances

Team management

Excellent communication skills

Analytical skills

Knowledge of cryptocurrency

Description du poste

A leading multinational technology BPO is seeking an Operations Manager to oversee operations in Riga. This role focuses on managing staff, optimizing processes, and enhancing operational excellence. Candidates should have at least 12 years of relevant experience in BPS customer processes, strong leadership abilities, and fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with English proficiency. This position offers a dynamic work environment with opportunities for professional development.