Operations Manager (Workplace supervisor)

Sodexo AB; Stockholms kommun; On-site; SEK 650,000 - 850,000; Full time

Job summary

Sodexo AB in Stockholm is seeking an Operations Manager to lead daily operations at a client site in central Stockholm, overseeing reception, office services, meetings and events, and catering. You will develop a dedicated team, ensure service excellence, and balance strategic oversight with hands‑on involvement.

You will manage budgets, procurement and supplier deliveries, maintain strong stakeholder relationships, and continuously improve workplace experience and service quality.

Qualifications

• Experience from service‑driven environments such as office services, hospitality, or hotels.
• Proven leadership experience with the ability to develop and motivate teams.
• Strong organizational skills with a structured and detail‑oriented approach.
• A hands‑on, solution‑oriented mindset with the ability to stay calm under pressure.
• Strong communication skills in both Swedish and English.
• Confident user of Microsoft Office and administrative systems.

Responsibilities

• Lead and oversee daily operations across reception, office services and catering.
• Develop and support team members including Lobby Hosts, Dayporters, and Event Manager.
• Ensure smooth planning and execution of meetings and events.
• Manage budgets, procurement, and supplier deliveries within F&B, office supplies, and equipment.
• Maintain strong relationships with client stakeholders, suppliers, and internal teams.
• Ensure routines, processes, and service standards are implemented and followed.
• Continuously improve workplace experience, efficiency, and service quality.

Job description

Do you thrive in a dynamic environment where leadership, service excellence, and teamwork come together every day?

Are you a confident and hands‑on leader who enjoys developing people, improving operations, and creating outstanding workplace experiences? Then you might be exactly who we are looking for.

About the role

As Operations Manager, you are responsible for the daily operations at one of our client sites in central Stockholm – a leading global tech company.

You lead and develop a dedicated team delivering high‑quality services within reception, office services, meetings & events and catering. Your role combines strategic oversight with a strong operational presence, meaning you are just as comfortable planning and following up as you are stepping in and supporting the team in daily operations when needed. You ensure structure, quality, and service excellence, while creating a workplace where both employees and visitors feel welcome every day.

Key responsibilities

• Lead and oversee daily operations across reception, office services and catering
• Develop and support team members including Lobby Hosts, Dayporters, and Event Manager
• Ensure smooth planning and execution of meetings and events
• Manage budgets, procurement, and supplier deliveries within F&B, office supplies, and equipment
• Maintain strong relationships with client stakeholders, suppliers, and internal teams
• Ensure routines, processes, and service standards are implemented and followed
• Continuously improve workplace experience, efficiency, and service quality

What we are looking for

• Experience from service‑driven environments such as office services, hospitality, or hotels
• Proven leadership experience with the ability to develop and motivate teams
• Strong organizational skills with a structured and detail‑oriented approach
• A hands‑on, solution‑oriented mindset with the ability to stay calm under pressure
• Strong communication skills in both Swedish and English
• Confident user of Microsoft Office and administrative systems

Personal qualities

We value your personality highly. You are a visible and approachable leader who brings energy, structure, and a lot of positivity into your team. You take ownership, enjoy collaboration, and take pride in creating excellent service experiences for both clients and employees.

Additional information

• Workplace: Central Stockholm, at a modern client site
• Working hours: 08:00–17:00, occasional evenings during events
• Start date: 2026-09-01
• Permanent position with 6 months probation period
• Apply no later than 9 August. Selection and interviews will be conducted on an ongoing basis.

For this role, an enhanced background check and identity verification will be conducted for the final candidate. The candidate will be informed and asked to provide consent before the screening process begins.