Remote Customer Service Representative - Nordic Languages (CBT)

Cross Border Talents; Stockholms kommun; Remote; SEK 370,605 - 476,492; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Private health insurance after trial period

Relocation support (flight ticket + accommodation)

Job summary

An international customer service firm is seeking a Customer Service Representative fluent in a Nordic language to join their dynamic team. This role, based in Lisbon, involves delivering outstanding support via various channels to ensure customer satisfaction. Ideal candidates will have strong interpersonal skills, a problem-solving mindset, and prior experience in customer service. The position offers competitive pay, relocation support, and opportunities for career growth within a global leader in customer engagement.

Qualifications

• Fluency in one of the Nordic languages (C2 or native level) is critical.
• Experience in customer support or technical assistance is desirable.
• Ability to work in a team-oriented and fast-paced environment.

Responsibilities

• Deliver high-quality customer support via phone, email, and chat.
• Address questions related to products and technical issues.
• Log customer interactions accurately and maintain proper follow-up.
• Escalate unresolved issues to appropriate internal teams.

Skills

Fluency in Finnish, Danish, Norwegian, Swedish, or Icelandic

Proficiency in English (B2 or higher)

Strong communication and interpersonal skills

Problem-solving abilities

Tools

CRM systems

Chat/ticket platforms

Job description

Remote Customer Service Representative - Nordic Languages (CBT)

Job Openings Remote Customer Service Representative - Nordic Languages (CBT)

About the job Remote Customer Service Representative - Nordic Languages (CBT)

Customer Service Representative Nordic Languages

Location: Lisbon, Portugal
Start Date: June-July 2025
Contract Type: Full-time, Permanent
Languages Required: One of the following Finnish (FI), Danish (DK), Norwegian (NO), Swedish (SE), or Icelandic (IC)

About the Role

We are seeking a Customer Service Representative fluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon, this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.

As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more.

Key Responsibilities

• Deliver high-quality customer support via phone, email, and chat in one of the Nordic languages (FI, DK, NO, SE, or IC).
• Address questions related to products, billing, order status, technical issues, and general information.
• Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
• Accurately log customer interactions in the system and maintain proper case follow-up.
• Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
• Stay up to date with product knowledge and internal support procedures.
• Support internal improvement processes by sharing customer feedback and best practices.
• Ensure compliance with quality standards and customer experience guidelines.

Candidate Profile

• Fluency in one of the following languages: Finnish, Danish, Norwegian, Swedish, or Icelandic (C2 or native level).
• Proficiency in English (B2 level or higher) for training and internal communication.
• Previous experience in customer support, helpdesk, or technical assistance is desirable.
• Strong communication and interpersonal skills, with a genuine interest in helping others.
• Ability to work well in a team-oriented environment and adapt to fast-paced situations.
• Familiarity with digital tools such as CRM systems, chat/ticket platforms, or helpdesk portals.
• A structured and detail-oriented approach with problem-solving abilities.

Whats Offered

• Competitive salary with performance-based incentives.
• Accommodation support or adjusted salary depending on your housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support (flight ticket + temporary accommodation).
• Opportunity to work in a vibrant international setting in Lisbon.
• Real career growth potential within a global leader in customer engagement.

If you're enthusiastic about providing excellent service and ready to grow in an exciting international environment, we encourage you to apply.