Remote Fraud Analyst (Nordic Languages) - CBT

Cross Border Talents; Stockholms kommun; Remote; SEK 198,000 - 264,000; Full time

Benefits offered by this job

Competitive salary

Accommodation support

Full onboarding training

Private health insurance

Relocation support

Career growth potential

Job summary

A global customer engagement leader is seeking a Remote Fraud Analyst fluent in a Nordic language to join their Lisbon team. The role involves providing excellent customer service to clients via phone, email, and chat. Candidates should possess strong communication skills, previous customer support experience, and fluency in a Nordic language at a C2 level. The company offers competitive pay, accommodation support, and a vibrant international setting with career growth opportunities.

Qualifications

• Fluency in one of the Nordic languages (C2 or native level) is required.
• Ability to communicate effectively in English for internal communication.
• Prior experience in customer support or technical assistance is preferred.

Responsibilities

• Deliver high-quality customer support via multiple channels.
• Handle inquiries related to products, technical issues, and billing.
• Log customer interactions and maintain follow-up.
• Escalate unresolved issues to appropriate teams.
• Stay updated on product knowledge and internal processes.
• Share feedback to help improve CX and compliance with standards.

Skills

Fluency in Finnish, Danish, Norwegian, Swedish, or Icelandic

Proficiency in English (B2 level or higher)

Strong communication and interpersonal skills

Previous experience in customer support

Ability to work in team-oriented environment

Familiarity with digital tools such as CRM systems

Structured and detail-oriented approach

Tools

CRM systems

Chat/ticket platforms

Helpdesk portals

Job description

Remote Fraud Analyst (Nordic Languages) - CBT

About the job Remote Fraud Analyst (Nordic Languages) - CBT

Customer Service Representative Nordic Languages

Location: Lisbon, Portugal
Start Date: June-July 2025
Contract Type: Full-time, Permanent
Languages Required: One of the following Finnish (FI), Danish (DK), Norwegian (NO), Swedish (SE), or Icelandic (IC)

About the Role

We are seeking a Customer Service Representative fluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon, this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.

As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more.

Key Responsibilities

• Deliver high-quality customer support via phone, email, and chat in one of the Nordic languages (FI, DK, NO, SE, or IC).
• Address questions related to products, billing, order status, technical issues, and general information.
• Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
• Accurately log customer interactions in the system and maintain proper case follow-up.
• Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
• Stay up to date with product knowledge and internal support procedures.
• Support internal improvement processes by sharing customer feedback and best practices.
• Ensure compliance with quality standards and customer experience guidelines.

Candidate Profile

• Fluency in one of the following languages: Finnish, Danish, Norwegian, Swedish, or Icelandic (C2 or native level).
• Proficiency in English (B2 level or higher) for training and internal communication.
• Previous experience in customer support, helpdesk, or technical assistance is desirable.
• Strong communication and interpersonal skills, with a genuine interest in helping others.
• Ability to work well in a team-oriented environment and adapt to fast-paced situations.
• Familiarity with digital tools such as CRM systems, chat/ticket platforms, or helpdesk portals.
• A structured and detail-oriented approach with problem-solving abilities.

Whats Offered

• Competitive salary with performance-based incentives.
• Accommodation support or adjusted salary depending on your housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support (flight ticket + temporary accommodation).
• Opportunity to work in a vibrant international setting in Lisbon.
• Real career growth potential within a global leader in customer engagement.

If you're enthusiastic about providing excellent service and ready to grow in an exciting international environment, we encourage you to apply.