Swedish Team Leader — Relocation to Riga

Grow-Talent.com; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Opportunities for personal and professional development

Dynamic and diverse job environment

Job summary

A leading technology outsourcing firm is seeking a Team Leader (Swedish) to manage and support customer service associates in Riga. The role involves motivating team members, driving process performance, and ensuring customer satisfaction. Candidates should have near-native Swedish and solid English communication skills. The position offers a dynamic work environment with opportunities for personal and professional development. Working hours are flexible within the operating hours of 07:30 AM - 12:30 AM, 40 hours per week.

Qualifications

• Near native (Swedish C1) or native language and manageable English skills (B1+).
• Computer literate with a minimum typing skill of 50 wpm.
• Experience in customer support/relationship roles.

Responsibilities

• Motivate, develop, and mentor team members.
• Drive process performance to achieve SLA deliverables.
• Manage daily volumes within the team and ensure delivery.

Skills

People management

Communication skills

Analytical skills

Problem-solving

Process improvement

Tools

MS Office (Word, Excel, PowerPoint)

Job description

A leading technology outsourcing firm is seeking a Team Leader (Swedish) to manage and support customer service associates in Riga. The role involves motivating team members, driving process performance, and ensuring customer satisfaction. Candidates should have near-native Swedish and solid English communication skills. The position offers a dynamic work environment with opportunities for personal and professional development. Working hours are flexible within the operating hours of 07:30 AM - 12:30 AM, 40 hours per week.