Operations Center Engineer

Dustin Aktiebolag; Malmö kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Dustin Aktiebolag is seeking an Operations Center Engineer to monitor customer environments, manage incidents, and help ensure continuous business operations. The role involves collaboration with a skilled Managed Services team across Dustin’s locations in Sweden.

You will monitor, respond to alerts, and drive service improvements while maintaining a proactive, customer-focused approach. Office locations include Malmö or Stockholm with on-site operations.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience supporting customer IT environments in operations, support, or Managed Services.
• Knowledge of infrastructure and networking concepts; LogicMonitor knowledge is a plus.
• Strong communication with colleagues and customers.

Responsibilities

• Monitor customer environments and ensure incidents and service requests are handled efficiently.
• Manage incidents and provide clear communication throughout the process.
• Collaborate with cross-functional Managed Services teams to improve service delivery.
• Perform proactive maintenance to enhance stability and reliability of services.

Skills

Troubleshooting

Team collaboration

Proactive mindset

Education

Bachelor's degree

Tools

LogicMonitor

Job description

Join Dustin's Operations Center and take on a pivotal role at the heart of our Managed Services organization, where you'll proactively monitor customer environments, manage critical incidents, and help ensure business continuity around the clock. If you thrive in a collaborative, fast-paced environment and want to make a real impact while growing your technical expertise, this is the opportunity for you.

This position is available in either our Nacka Strand (Stockholm) or Malmö office, offering the opportunity to join a highly skilled team from one of our key locations in Sweden.

This is what makes the position as Operations Center Engineer unique

• Be at the heart of the action in a business-critical role that helps safeguard customer operations around the clock

• Join a highly collaborative team where knowledge sharing, and continuous development are part of everyday work

• Build broad technical experience across infrastructure, networking, monitoring, and Managed Services while working with a diverse customer landscape

My name is Josefin Landgren, and I am the Manager for Operations Center and Incident Management at Dustin. As a leader, I strive to create an inclusive and engaging environment where every team member feels valued, has the opportunity to grow professionally, and is empowered to shape their own career path. My goal is to support you with continuous learning, collaboration, and trust, so that together we can deliver great results while enjoying the journey.

Your role & influence as Operations Center Engineer

Responsibility : You are responsible for maintaining operational oversight of customer environments and ensuring incidents, alerts, and service requests are handled efficiently and according to established processes. Through your contribution, customers can rely on stable and well-managed IT services.

Collaboration : Together with your team you will ensure seamless service delivery, to resolve customer issues effectively and contribute to continuous service improvements. You'll work closely not only with your immediate team members but also with cross-functional Managed Services teams across Dustin.

Core activities :

• Monitor infrastructure and network environments connected to our customers Managed Services, proactively handling alerts and ensuring stability, performance, and reliability

• Manage incidents and service requests from start to resolution, acting as a key point of contact and providing clear communication throughout the process

• Perform proactive maintenance and operational tasks for Managed Services, while collaborating with internal teams to continuously improve service delivery and customer experience

This is what we imagine you bring

We envision you as a curious and service-minded professional who enjoys troubleshooting, collaborating with others, and working in an environment where priorities can change quickly. You take ownership of your responsibilities and approach challenges with a structured and proactive mindset.

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking

• You have experience supporting customer IT environments in an operations, support, or Managed Services setting

• You have knowledge of infrastructure and networking concepts, with experience of LogicMonitor and Microsoft Managed Services considered an advantage

• You communicate clearly and work effectively with both colleagues and customers