Service Desk Representative

Dustin Aktiebolag; Nacka kommun; Hybrid; SEK 334,800 - 446,400; Full time

Job summary

Dustin Aktiebolag is seeking a Service Desk Representative to join our team. You will help customers navigate IT challenges, resolve issues, and deliver a seamless support experience in a hybrid work environment.

You will use your IT knowledge to troubleshoot with colleagues, manage cases, and ensure customer satisfaction while collaborating across Delivery, Operations and Sales teams.

Qualifications

• Bachelor's degree level of working and thinking.
• Experience providing customer support via phone and email is a plus.
• Professional communication in Swedish and English.

Responsibilities

• Provide customer support via phone and email and resolve technical issues.
• Collaborate with Delivery, Operations and Sales to ensure a high-quality service experience.
• Manage cases using ITIL processes and meet SLA commitments.

Skills

Phone & email support

Swedish & English communication

IT ticketing systems

Education

Bachelor's degree

Tools

Microsoft

Remote desktop solutions

Case management systems

Job description

Job Overview

Join us as a Service Desk Representative at Dustin, where your contributions matter and your work creates real impact. Help customers navigate their IT challenges while developing your professional strengths.

What Makes the Position Unique

• Join a supportive and close-knit team where you'll have clear opportunities to grow your career and develop new skills.
• Enjoy the flexibility of a hybrid work environment, combining the best of working from home and collaborating in the office.
• Benefit from exclusive staff discounts on the latest hardware, making cutting-edge technology more accessible.

Your Role & Responsibilities

Responsibility: You will be given responsibility for ensuring excellent customer support by resolving technical issues, managing cases efficiently, and delivering a seamless customer experience that keeps customers satisfied.

Collaboration: Together with your team, you take care of delivering high-quality customer support, meeting SLA commitments, and ensuring customer satisfaction. You'll work closely not only with your immediate team members but also with the Delivery, Operations, and Sales departments to provide the best possible service experience.

Core Activities

• Helping customers via phone and email.
• Troubleshooting technical issues in collaboration with colleagues.
• Managing cases according to ITIL processes.

Benefits of Joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered.

Benefits also include exclusive staff discounts on the latest hardware.

What We Imagine You Bring

We envision you as a curious, structured, communicative, and driven individual with a genuine interest in technology who enjoys helping others, solving problems, and delivering an excellent customer experience.

• You have a bachelor's degree level of working and thinking.
• Experience with supporting customers via phone and email is considered a plus.
• You are comfortable communicating professionally in both Swedish and English.
• You have experience working with basic IT tools and ticketing systems and can quickly adapt to new technologies.
• Experience with Microsoft, remote desktop solutions, and case management systems is an advantage.