Operations Engineer

Telia Company; Karlstads kommun; On-site; SEK 480,000 - 660,000; Full time

Benefits offered by this job

Bonus

Benefits package

Remote work options

Job summary

Telia Company in Karlstad seeks an Operations Engineer to monitor and manage Telia platforms and mobile networks across the Nordic and international markets. You will identify, analyze, report and resolve incidents while continually learning in a fast-paced environment.

You will collaborate across functions, contribute to automation initiatives, and support a 24/7 operation in a secure facility with shift-based hours.

Qualifications

• Technical degree or certification in Telecom, IT or Networks is required or highly valued.
• Fluent Swedish and English, both spoken and written.
• Hands-on or strong interest in network monitoring, incident management, and routing/switching.

Responsibilities

• Monitor and manage Telia platforms and mobile networks across Nordic and international markets.
• Identify, analyze, report and resolve incidents while continuously learning.
• Collaborate across functions, contribute to automation, and support 24/7 operations through shift rotations.

Skills

Swedish language

English language

Customer support

Education

Technical degree or certification in Telecom/IT/Networks

Job description

Are you ready to join a dynamic, high-tech environment where every day presents new challenges? At Telia Control Center in Karlstad, we manage the Incident Management of Telia Company’s services, networks, and customer solutions worldwide, 24/7. We are a part of a skilled and driven team ensuring seamless operations for all Telia products and services, delivering world‑class customer support. If you’re eager to learn and grow in a fast‑paced industry, this is your opportunity to be part of a team shaping the future of telecom operations.

As an Operations Engineer…

You will gain unique insight into the operations of a large international telecom operator. You will be part of a highly motivated team responsible for monitoring and managing platforms and mobile networks across Telia’s Nordic, Baltic, and international markets. In this role, you will primarily work on identifying, analyzing, reporting, and resolving incidents while continuously learning and growing in a rapidly evolving technology landscape.

You will actively collaborate across different functions in Telia to overcome challenges, contribute to automation initiatives, and support the team in delivering exceptional service. This position requires you to work in a secure facility with shift‑based hours, ensuring 24/7 operational monitoring.

Who we’re looking for…

We’re looking for someone who brings curiosity, resilience, and a service‑oriented mindset. A technical degree or certification in Telecom, IT, or Networks is valuable, but more important is your ambition to learn, adapt, and support a team that values collaboration and precision. You must also be able to work outside of regular office hours, including nights and weekends, as part of a rotating shift schedule.

You have a technical background in Telecom, IT, or networks, and a good understanding of mobile network operations. You are fluent in Swedish and English, both spoken and written. You bring hands‑on experience or strong interest in network monitoring, incident management, and ideally, routing and switching technologies. Prior experience in technical customer support is considered a plus.

We are more than a workplace

Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we’re passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you’ll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You’ll also have the chance to earn a bonus based on your performance and Telia’s results. If you want to make a real impact, this is the place where you belong.