Customer Support Representative - Swedish Speaker (full-time)

Qliro Group; Stockholms kommun; Hybrid; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Hands-on learning across markets

Multi-skilling across processes

Career growth in Customer Operations

Collaborative culture

Job summary

Qliro Group in Stockholm is seeking a customer support specialist to handle inquiries from merchants’ customers across Nordic markets via phone, chat, email, and social media. You will maintain empathy, resolve issues, and help meet KPIs for satisfaction, speed, and accuracy.

The role emphasizes multi-skilling, cross-market collaboration, structured planning, and a proactive approach in a fast-paced environment.

Qualifications

• Native fluency in Swedish and full professional fluency in English.
• Passionate about service and customer experience in a fast-paced, KPI-driven environment.
• Structured, detail-oriented, proactive, and adaptable.

Responsibilities

• Handle inquiries from merchants’ customers across Nordic markets via phone, chat, email, and social media.
• Be flexible, assisting different markets and processes as priorities shift.
• Identify and resolve issues efficiently while maintaining empathy.
• Work toward KPIs for customer satisfaction, speed, and accuracy.
• Collaborate to improve processes and enhance customer experience.

Skills

Swedish language

English language

Customer service mindset

Strong communicator

Quick learner

Job description

What we do at Qliro

At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics.

Why Join Qliro?

You’ll become multi-skilled supporting customers across Sweden, Finland, Norway, and Denmark, handling requests via phone, chat, email, and social media. Your Nordic language skills plus English will help you make an impact in a fast-paced, carefully scheduled environment with real-time KPI tracking. Grow your expertise, collaborate with colleagues, and celebrate successes in an inclusive culture.

Your Role

• Handle inquiries from merchants’ customers across all Nordic markets.
• Provide support via phone, chat, email, and social media.
• Be flexible, assisting different markets and processes as priorities shift.
• Identify and resolve issues efficiently while maintaining empathy.
• Work toward individual and team KPIs for satisfaction, speed, and accuracy.
• Collaborate to improve processes and enhance customer experience.
• Follow a structured schedule where every day and task is clearly planned.

Who We’re Looking For

• Native fluency in Swedish and fully fluent in English.
  • Knowledge of additional Nordic languages is a BIG plus.
• Passionate about service and customer experience in a fast-paced, KPI-driven environment.
• Comfortable shifting focus between channels and markets.
• Structured, detail-oriented, proactive, and adaptable.
• Strong communicator, quick learner, confident with digital tools.
• Previous customer service experience is a plus, but a positive attitude and willingness to learn are key.

What We Offer

• Hands-on learning and multi-skilling across markets and processes.
• Master phone, chat, email, and social media support.
• Career growth opportunities within Customer Operations.
• Collaborative culture with colleagues who support your development.
• Modern Stockholm office with flexible working arrangements.

Our Values – The Qliro Way

• Obsessed with our customers: Be curious, create WOW, innovate for impact.
• Challenge for impact: Work smarter, challenge ideas not people, be accountable.
• Grow together: Support each other, collaborate, celebrate successes.

Location: Qliro, Odenplan, Stockholm
Employment: Full-time

Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexualorientationor age.