Customer Service Specialist

Nordnet Bank AB; Stockholms kommun; On-site; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Nordic working environment

Opportunities to move into other roles

Network of 1,000+ employees across the

Job summary

Nordnet Bank AB in Stockholm is seeking full-time Customer Service Specialists to join our support team. You will handle inquiries about stock and fund trading, borrowing, and pensions, and guide customers through the Nordnet app and website.

This role emphasises service excellence, teamwork, and achieving clear KPIs. You will work at our Stockholm office in a fast-paced environment, requiring fluency in Swedish and English and a degree in economics or finance.

Qualifications

• Experience in customer service or customer interaction.
• Academic degree in economics or finance (or related field).
• Fluency in Swedish and English.
• High ambition level and service orientation.

Responsibilities

• Answer phone and email inquiries about stock and fund trading, declarations, borrowing, and pensions.
• Provide first-class service and guide customers through the Nordnet app and website.
• Help customers maximise their savings and achieve clear KPIs.
• Contribute to team spirit through constructive feedback and collaboration.
• Work in a driven, fast-paced team environment at our office in Stockholm.

Skills

Customer service

Finance interest

Fluency in Swedish English

Education

Bachelor's degree in economics or finance

Job description

Overview

Nordnet, founded in 1996, aims to democratise savings and investments. It has become the leading digital platform for savings and investments in the Nordics, challenging traditional structures through innovation, simplicity, and transparency. We are looking for full‑time Customer Service Specialists to join our support team in Stockholm.

Responsibilities

• Answer phone and email inquiries about stock and fund trading, declarations, borrowing, and pensions.
• Provide first‑class service and guide customers through the Nordnet app and website.
• Help customers maximise their savings and achieve clear KPIs.
• Contribute to team spirit through constructive feedback and collaboration.
• Work in a driven, fast‑paced team environment at our office in Stockholm.

Qualifications

• High ambition level and strong interest in service and finance.
• Experience in customer service or customer interaction.
• Academic degree in economics or finance (or related field).
• Fluency in Swedish and English.
• Responsible, solution‑oriented, and motivated to exceed customer expectations.
• Experience in customer service and customer interaction is a plus.

Benefits & Growth Opportunities

• Nordic working environment focused on innovation, product development, and technology.
• Opportunities to move into other functions such as Operations, Credit, Risk, Product, or Tech.
• Part of a network of 1,000 employees across Stockholm, Oslo, Helsinki, Copenhagen, and Frankfurt.

For more information, visit www.nordnet.se. Applications are accepted via our recruitment system and will close on August 9.