Nordic Customer Care Specialist (Norwegian)

BD; Stockholms kommun; On-site; SEK 319,000 - 486,000; Full time

Job summary

BD is seeking a customer-focused professional to support healthcare professionals and internal partners across the Nordic region in a fixed-term maternity cover. You will handle phone and email inquiries, support designated key accounts, and serve as the trusted first point of contact.

The role requires Norwegian language skills, fluent English, and Swedish is a plus. You will collaborate with cross-functional teams, uphold service levels, and contribute to continuous improvement while working

Qualifications

• Upper secondary school diploma or equivalent qualification.
• Previous customer service experience in a service-oriented environment.
• Native or near-native Norwegian language skills, with strong verbal and written communication abilities. Good working proficiency in English. Swedish is a plus.
• Ability to solve problems, prioritise tasks, and take ownership of customer enquiries.
• Comfortable using Microsoft Office applications and other business systems.
• Additional Nordic language skills would be an advantage.

Responsibilities

• Handle inbound and outbound customer calls to resolve enquiries and support requests.
• Provide professional email support to internal and external customers.
• Manage assigned key accounts and act as the primary point of contact for day-to-day enquiries.
• Build and maintain knowledge of BD products to support customers effectively.
• Complete daily activities in line with agreed service levels and quality standards.
• Work closely with colleagues across different teams to ensure timely issue resolution.
• Identify opportunities to improve processes and contribute ideas that enhance service delivery.
• Monitor performance measures and support continuous improvement initiatives.

Skills

Norwegian

English

Swedish

Education

Upper secondary diploma

Job description

BD is seeking a customer-focused professional to support healthcare professionals and internal partners across the Nordic region in a fixed-term maternity cover. You will handle phone and email inquiries, support designated key accounts, and serve as the trusted first point of contact.

The role requires Norwegian language skills, fluent English, and Swedish is a plus. You will collaborate with cross-functional teams, uphold service levels, and contribute to continuous improvement while working