Nordic Service Center Coordinator

GE HealthCare (United States); Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

GE HealthCare in Stockholm is seeking a Service Center Coordinator to be the primary contact for Nordic customers, coordinating service activities and handling orders, quotations, and inquiries. The role collaborates with service engineers, logistics, and sales teams to ensure a smooth service experience.

The position emphasizes strong communication, Swedish and English fluency, and the ability to resolve issues efficiently while maintaining high quality standards.

Qualifications

• Experience in a customer service center, customer support, order management, or a similar customer-facing role.
• Fluent in Swedish and English, both written and spoken. Understand Norwegian and Danish. Dutch is a plus.
• Comfortable handling customer interactions by phone and through digital channels.
• Strong computer literacy and experience with business systems and applications.
• Excellent organizational skills with the ability to manage multiple priorities.
• Solution-oriented mindset with attention to detail and accuracy.
• Ability to work independently while collaborating within a team.

Responsibilities

• Serve as the first point of contact for customer inquiries and service-related requests across the Nordic region.
• Receive, process, and manage customer orders through to shipment in line with company policies.
• Coordinate with service, logistics, sales, and other internal teams to resolve issues and escalations.
• Build and maintain relationships with customers, distributors, and partners to deliver a great service experience.
• Prepare and issue quotations in line with guidelines and policies.
• Provide accurate information and support regarding products, services, and order status.
• Monitor service activities and identify opportunities to improve customer satisfaction and performance.
• Support continuous improvement initiatives while ensuring compliance with quality standards.

Skills

Customer service

Swedish-English

Multilingual (Norwegian Danish Dutch)

Job description

GE HealthCare in Stockholm is seeking a Service Center Coordinator to be the primary contact for Nordic customers, coordinating service activities and handling orders, quotations, and inquiries. The role collaborates with service engineers, logistics, and sales teams to ensure a smooth service experience.

The position emphasizes strong communication, Swedish and English fluency, and the ability to resolve issues efficiently while maintaining high quality standards.