Multilingual Customer Support Specialist

Zaver; Stockholms kommun; On-site; SEK 335,000 - 513,000; Full time

Job summary

Zaver is a Swedish fintech startup looking for a customer-obsessed team member to join our growing group in Stockholm. You’ll be the first point of contact for customers, handling inquiries by phone, chat, and email while keeping operations organized.

Fluency in English, Norwegian and Swedish is required, and prior experience in customer service or admin work helps you shine. You’ll help transform payments experiences and support everyday growth.

Qualifications

• Background in customer service or administrative work, ideally with phone and email communication.

Responsibilities

• Manage incoming cases to our customer support via phone, chat, and email
• Office Manager responsibilities, ensuring a well-organized workspace
• Proactively help customers by analyzing customer transactions
• Be the voice of the customer; bring real customer insights to the product development team
• Make our customers our super-ambassadors
• Make a real impact by challenging the status quo

Skills

Customer service

Administrative work

Phone & email comms

Job description

Zaver is a Swedish fintech startup looking for a customer-obsessed team member to join our growing group in Stockholm. You’ll be the first point of contact for customers, handling inquiries by phone, chat, and email while keeping operations organized.

Fluency in English, Norwegian and Swedish is required, and prior experience in customer service or admin work helps you shine. You’ll help transform payments experiences and support everyday growth.