Customer Experience Specialist Part-Time

SAVR; Stockholms kommun; On-site; SEK 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Generous wellness allowance

Occupational pension

Stocked pantry

Regular social gatherings

Job summary

SAVR, a fast-growing fintech company in Sweden, is seeking a proactive Customer Support Specialist to enhance customer experiences. You will engage with customers through live chat, phone calls, and email, assisting them with inquiries.

The ideal candidate is currently pursuing a university or college education, fluent in Swedish and English, and has a strong interest in savings and investing. Join a dynamic team where your contributions directly impact the customer journey.

Qualifications

• Proactive and takes ownership in learning the product.
• Ability to assist and educate customers through written interactions.
• Strong interest in savings and investing.

Responsibilities

• Engage with customers using live chat, phone calls, and email.
• Conduct analyses to understand customer questions.
• Collaborate with teams and external partners.

Skills

Proactive mindset

Detail-oriented

Service-minded

Fluent in Swedish

Fluent in English

Education

University or college education

Job description

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience.

We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond.

The Role

In this role, you'll have the opportunity to make a real impact in a fast-growing startup environment. You'll become a product expert, enabling you to effectively assist customers with their inquiries.

Your Mission

• engage with customers through our primary support channels: live chat (Intercom), phone calls and email.
• conduct simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience and working closely with our CX full time employees.
• work collaboratively with other teams and external partners.

You’ll Thrive in This Role If You...

• are proactive, takes ownership, and is detail-oriented.
• are able to work both independently and collaboratively, taking big ownership in learning what you need to know about the product to properly assist customers
• thrive in fast-paced environments and are willing to contribute wherever necessary.
• have an interest in savings and investing is of high merit
• are currently pursuing a university or college education.
• are fluent in both Swedish and English.
• are able to express yourself clearly coupled with a desire to assist and educate, as our customer interactions are in written form.
• are a service-minded team player.

We strongly encourage applicants from all backgrounds and experiences. If your profile differs but you believe you have relevant skills and can thrive in this role, we invite you to apply and share your motivation for why you're a good fit for the position!

Our Cultural DNA

At SAVR, we’re:

Open-minded – we embrace new ideas, diverse perspectives, and continuous learning

Bold – we take smart risks, move fast, and aren’t afraid to fail forward

Honest – we value transparency, feedback, and doing the right thing

We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.

What’s In It for You

You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other.

Here’s what we offer:

Top-tier work gear

Competitive salary

Generous wellness allowance

Insurance package

Occupational pension and long-term savings support

Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1)

Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high

Our Commitment to Diversity

SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive.