Logistics Quality Manager

foodora; Malmö kommun; On-site; SEK 502,200 - 669,600; Full time

Job summary

A leading delivery service provider in Malmö seeks a Logistics Quality Manager to enhance rider operations across Sweden. The role involves building scalable frameworks, leading Area Managers, and ensuring compliance and rider satisfaction. Candidates should have at least 5 years of experience in logistics or a similar field, with strong leadership and communication skills. This position offers the opportunity to shape operational excellence in the gig economy.

Qualifications

• At least 5 years of experience in logistics or field operations.
• Experience in the gig economy is a plus.
• Strong communicator with leadership skills.

Responsibilities

• Ensure high-quality rider operations across Sweden.
• Lead and support five Area Managers.
• Develop training frameworks for new and existing riders.
• Implement processes for compliance and performance follow-up.

Skills

Strategic thinking

Team leadership

Process automation

Communication

Analytical skills

Job description

Job type: Full-time

Team: Operations

At foodora, our riders are the heart of everything we do. Their performance, professionalism, and satisfaction directly impact our customers’ experience—and our success in the Swedish market. That’s why we’re looking for a Logistics Quality Manager to take our rider excellence to the next level.

About the role

As the Logistics Quality Manager, you will be responsible for building and implementing scalable frameworks to support, empower, and develop our rider fleet of over 7,000 riders across Sweden. You’ll play a key role in driving quality, efficiency, and consistency in our rider operations—ensuring that riders are set up for success, our processes are future‑ready, and our brand continues to lead in delivery excellence.

You’ll also lead and support our five experienced Area Managers, each managing one of Sweden’s key regions: West, South, North, Central, and East.

Your mission

• Ensure high‑quality rider operations across the country in a scalable and resource‑efficient way
• Enable riders to perform their job as efficiently and smoothly as possible
• Set and uphold standards that strengthen our brand and support rider satisfaction

What you’ll work on

• Develop and improve training frameworks for new and existing riders
• Set up processes for ID verification, sickness reporting, and renewal management
• Implement follow‑up structures for performance, compliance, and rider feedback
• Ensure riders are well‑informed, correctly equipped, and represent the brand positively
• Support smooth rollout of features in our Roadrunner delivery app through input and feedback
• Maintain a high‑quality Helpcenter with accurate and helpful information for riders
• Guide and train local rider operations teams to execute procedures effectively
• Standardize and scale best practices across all regions
• Drive digitalization and automation of internal rider operations and communication
• Ensure compliance with legal and regulatory requirements for fleet management

Key KPIs (not limited to)

• Acceptance Rates
• Excused/Unexcused No‑Shows
• Rider Compliance Issues
• Break times
• Customer complaints
• Rider Contacts & Inquiries
• Office Hour Efficiency (%)

Who you are

• A strategic thinker with a hands‑on approach to operations
• Experienced in leading teams and building scalable processes
• Familiar with field operations, logistics, or workforce management (experience with gig‑economy platforms is a plus)
• Strong communicator and people leader who can align teams across regions
• Tech‑savvy with an eye for process automation and digital tools
• Analytical and data‑driven in decision‑making
• At least 5 years of experience in similar field, preferably gig‑economy

Ready to lead the future of rider quality in Sweden?

Apply now and help shape the next chapter of foodora’s operational excellence.