Senior Operations Specialist

Delivery Hero; Sweden; On-site; SEK 60,000 - 80,000; Full time

Job summary

Delivery Hero is looking for a Senior Specialist, Rider Payments in Sweden to enhance rider compensation strategies and improve overall logistics performance. The ideal candidate will have at least 5 years in high-growth tech or consultancy, a STEM or economics degree, and strong skills in Excel and SQL.

This role requires a data-driven approach to optimize rider payments, improve satisfaction, and drive performance while collaborating with various teams to standardize best practices.

Qualifications

• At least 5 years of professional experience in high growth start-ups, tech companies, or management consultancy.
• Excellent proficiency in Excel, SQL, and data visualization platforms.
• Strong analytical skills with the ability to recommend actionable solutions.

Responsibilities

• Evaluate and optimize rider compensation models.
• Collaborate to design and roll out strategic initiatives for logistics performance.
• Analyze datasets to identify trends and inefficiencies in rider payments.

Skills

Excel

SQL

Data visualization platforms

Analytical skills

Education

University degree in STEM or economics

Job description

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are seeking a highly analytical and results-driven individual to join our team as a Senior Specialist, Rider Payments. In this role, you will be responsible for designing, analyzing, and optimizing rider compensation strategies to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance. You will work closely with cross-functional teams, leveraging data-driven insights to challenge existing processes, propose innovative solutions, and standardize best practices.

Key Responsibilities

• Evaluate and optimize rider compensation models to align with business objectives, rider satisfaction, and operational efficiency
• Collaborate with leadership to design and roll out strategic initiatives aimed at improving logistics performance and rider experience
• Continuously evaluate the financial impact of payment models, ensuring they align with broader business goals while enhancing rider satisfaction and retention
• Analyze large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations
• Work closely with operations, finance, product, and local logistics stakeholders to implement and refine rider compensation structures
• Build strong relationships with market teams to understand unique challenges and drive scalable solutions
• Challenge the status quo by introducing innovative techniques to enhance rider compensation systems and logistics performance
• Develop frameworks to harmonize compensation strategies across diverse markets while allowing for local flexibility

Qualifications

• You gained at least 5years of professional experience in high growth start-ups, tech companies, management consultancy other dynamic role
• You earned a university degree in STEM or economics
• You have excellent proficiency in tools like Excel, SQL, and data visualization platforms
• You have strong analytical skills, with the ability to derive insights from large data sets and recommend actionable solutions: ideally experience in logistics metrics
• You are highly motivated and communicative, independent and pragmatic in handling business challenges in a fast-paced environment
• You are highly curious and happy to question the status quo with a hands‑on mentality
• You possess excellent English communication skills, both written and spoken