IT System & Support Specialist

PUMA Group; Helsingborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

PUMA Group is seeking an IT System & Support Specialist to join our Nordic IT team and help keep our business running smoothly. You will be a key IT partner for colleagues across the Nordic organization, handling hands-on and remote support, onboarding, and project participation across offices, stores and warehouses.

You will contribute to secure, reliable IT solutions, collaborate with stakeholders worldwide, and explore improvements through new technology and AI.

Qualifications

• Experience in IT support or IT operations.
• Strong knowledge of end-user hardware, software, networks and IT infrastructure.
• Excellent problem-solving and independent work ethic.

Responsibilities

• Provide hands-on and remote IT support across the Nordic organization. Troubleshoot and maintain hardware, software, networks, systems and end-user devices.
• Manage onboarding, user access, equipment and device lifecycle.
• Support offices, stores and warehouse environments when needed.
• Participate in IT projects and collaborate with global and local stakeholders.
• Identify opportunities to improve processes and ways of working through new technology and AI.
• Ensure IT solutions are secure, reliable and available with minimal disruption to the business.

Skills

IT support

IT operations

End user hardware

Networks

Troubleshooting

Collaboration

Job description

Do you enjoy solving technical challenges, helping people and finding smarter ways of working? Are you looking for a broad IT role where you can combine hands on support with systems, infrastructure and exciting technology projects?

We are looking for an IT System & Support Specialist to join our Nordic IT team and help keep our business running smoothly.

What you will do:

You will be a key IT partner for our colleagues across the Nordic organization. From troubleshooting everyday technical issues to supporting new locations, systems and technology projects, you will have a varied role with plenty of opportunities to make an impact.

Your responsibilities will include, but are not limited to:

• Provide hands on and remote IT support across the Nordic organization Troubleshoot and maintain hardware, software, networks, systems and end user devices
• Manage onboarding, user access, equipment and device lifecycle
• Support offices, stores and warehouse environments when needed
• Participate in IT projects and collaborate with global and local stakeholders
• Identify opportunities to improve processes and ways of working through new technology and AI
• Ensure IT solutions are secure, reliable and available with minimal disruption to the business

You are a solution oriented and service minded IT professional who enjoys taking ownership and solving problems. You are comfortable working independently but also enjoy collaborating with people across different functions and countries.

You also have:

• Background in IT support, IT operations or a similar technical role
• Good knowledge of end user hardware, software, networks and IT infrastructure
• Strong problem solving skills with the ability to troubleshoot and resolve technical issues independently