Inside Sales Representative

Dustin AB; Nacka kommun; Hybrid; SEK 360,000 - 480,000; Full time

Job summary

Dustin AB in Sweden is seeking an Inside Sales Representative to be the trusted first point of contact, guiding customers through their buying journey and ensuring exceptional support. The role offers a flexible hybrid setup and a clear path for career growth in the tech industry.

Core duties include handling inquiries via phone, email, and chat; delivering expert guidance on products and orders; and collaborating across teams to ensure a smooth customer journey.

Qualifications

• Customer-focused mindset and the ability to manage multiple priorities.
• Willingness to develop knowledge of IT products and services.
• Strong communication in Swedish and English, written and spoken.

Responsibilities

• Handle inquiries from customers by phone, email, and chat with accurate information.
• Provide expert guidance on products, orders, and account questions during the buying journey.
• Collaborate with Sales and Operations to deliver a seamless customer experience.

Skills

Customer-focused

Problem-solving

Multi-tasking

IT product knowledge

Job description

Join Dustin's First Line Team and become the trusted first point of contact for customers, helping them find solutions, navigate their buying journey, and receive exceptional support. In a collaborative team with a flexible hybrid setup, you will have the opportunity to develop your skills, make a real impact on customer satisfaction, and grow your career in the tech industry.

This is what makes the position as Inside Sales Representative unique

• Make a real impact as the first point of contact, helping customers solve challenges and creating exceptional experiences every day.

• Enjoy a flexible hybrid work model while being part of a supportive team that values collaboration and shared success.

• Build a strong foundation for future career growth through broad exposure to sales, customer service, technology, and cross-functional collaboration.

The First Line Team is built around a strong culture of collaboration, knowledge-sharing, and mutual support. Team members actively help each other solve customer challenges and work closely with other departments to deliver the best possible customer experience. Led by Noelle Melander, the team fosters an environment where trust, open communication, and continuous development are part of everyday work.
My name is Noelle Melander. I am the Team Manager for Inside Sales. As a leader, I believe in empowering my team through trust, open communication, and continuous coaching. I am passionate about creating an inclusive and supportive environment where people feel encouraged to share ideas, develop their strengths, and grow both personally and professionally while working together to deliver outstanding customer experiences.

Your role & influence as Inside Sales Representative

Responsibility: You will be given responsibility for delivering an outstanding customer experience by supporting customers through phone, email, and chat, providing expert guidance, resolving inquiries, and ensuring a smooth and efficient customer journey.
Collaboration: Together with your team, you take care of delivering an outstanding customer experience and high customer satisfaction. You will collaborate closely with colleagues across the business, including teams such as Sales and Operations, helping to deliver consistent and seamless support to customers at every stage of their journey.

Core activities:

• Handle customer inquiries through phone, email, and chat, delivering accurate information and exceptional service.

• Provide expert guidance on products, orders, and account-related questions while supporting customers throughout their buying journey.

• Collaborate with colleagues across teams to resolve customer issues efficiently and ensure a seamless customer experience.

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us.Curious? Our Life at Dustin page has you covered.

This is what we imagine you bring

• You have a customer-focused mindset with strong problem-solving skills and the ability to manage multiple priorities.

• You are motivated to develop your knowledge of IT products and services.

• You communicate confidently in both Swedish and English, verbally and in writing.

For questions about the position, please contact us via e-mail: [e-mail]