Inside Sales Representative

Dustin; Nacka kommun; Hybrid; SEK 402,000 - 536,000; Full time

Job summary

Dustin is seeking an Inside Sales Representative who will be the first point of contact for customers, guiding them through their buying journey and delivering exceptional support. The role operates in a flexible hybrid setup, offering opportunities to grow within the tech industry while collaborating with cross-functional teams to enhance customer satisfaction.

You will engage with customers via phone, email, and chat, providing product guidance and resolving inquiries to ensure a smooth

Qualifications

• Customer-focused mindset with strong problem-solving skills and the ability to manage multiple priorities.
• Motivated to develop knowledge of IT products and services.
• Confident communication in Swedish and English, verbally and in writing.

Responsibilities

• Handle inquiries through phone, email, and chat, delivering accurate information and exceptional service.
• Provide expert guidance on products, orders, and account-related questions while supporting customers throughout their buying journey.
• Collaborate with colleagues across teams to resolve customer issues and ensure a seamless customer experience.

Skills

Customer-focused mindset

Problem-solving skills

Communication in Swedish & English

Job description

Join Dustin's First Line Team and become the trusted first point of contact for customers, helping them find solutions, navigate their buying journey, and receive exceptional support. In a collaborative team with a flexible hybrid setup, you will have the opportunity to develop your skills, make a real impact on customer satisfaction, and grow your career in the tech industry.

This is what makes the position as Inside Sales Representative unique

• Make a real impact as the first point of contact, helping customers solve challenges and creating exceptional experiences every day.
• Enjoy a flexible hybrid work model while being part of a supportive team that values collaboration and shared success.
• Build a strong foundation for future career growth through broad exposure to sales, customer service, technology, and cross-functional collaboration.

The First Line Team is built around a strong culture of collaboration, knowledge-sharing, and mutual support. Team members actively help each other solve customer challenges and work closely with other departments to deliver the best possible customer experience. Led by Noelle Melander, the team fosters an environment where trust, open communication, and continuous development are part of everyday work.

My name is Noelle Melander. I am the Team Manager for Inside Sales. As a leader, I believe in empowering my team through trust, open communication, and continuous coaching. I am passionate about creating an inclusive and supportive environment where people feel encouraged to share ideas, develop their strengths, and grow both personally and professionally while working together to deliver outstanding customer experiences.

Your role & influence as Inside Sales Representative

Responsibility: You will be given responsibility for delivering an outstanding customer experience by supporting customers through phone, email, and chat, providing expert guidance, resolving inquiries, and ensuring a smooth and efficient customer journey.

Collaboration: Together with your team, you take care of delivering an outstanding customer experience and high customer satisfaction. You will collaborate closely with colleagues across the business, including teams such as Sales and Operations, helping to deliver consistent and seamless support to customers at every stage of their journey.

Core activities:

• Handle customer inquiries through phone, email, and chat, delivering accurate information and exceptional service.
• Provide expert guidance on products, orders, and account-related questions while supporting customers throughout their buying journey.
• Collaborate with colleagues across teams to resolve customer issues efficiently and ensure a seamless customer experience.

Benefits Of Joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered.

You can find more of our benefits below in the vacancy.

This Is What We Imagine You Bring

• You have a customer-focused mindset with strong problem-solving skills and the ability to manage multiple priorities.
• You are motivated to develop your knowledge of IT products and services.
• You communicate confidently in both Swedish and English, verbally and in writing.

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• Telephone screening.
• 1st interview with hiring manager.
• 2nd interview with hiring manager and/or colleague.
• Background check.

For questions about the position, please contact us via e-mail: [e-mail]