Inside Sales Engineer

Watlow; Lunds kommun; Hybrid; SEK 550,000 - 700,000; Full time

Job summary

Watlow in Lund, Sweden is seeking an Inside Sales Engineer to manage a defined customer portfolio, driving revenue and ensuring customer satisfaction. You will coordinate with Direct Sales, Technical Teams and Shared Services to deliver tailored solutions.

The role requires solid industrial B2B sales experience, fluent Swedish and English, and comfort with CRM/ERP systems. Hybrid work (4 days in office, 1 day from home) and collaboration across Europe are key aspects of this position.

Qualifications

• Solid, hands-on experience in industrial B2B sales.
• Coordinate tailored technical and commercial solutions for customers.
• Strong communication and relationship-building skills.
• Familiarity with CRM/ERP systems, with openness to using AI and digital tools to improve efficiency.
• Fluent Swedish and English (spoken and written).
• Technical education and/or background in industrial manufacturing, thermal solutions, or related technical sectors is a strong advantage.

Responsibilities

• Manage a portfolio of Inside Sales clients.
• Build and maintain lasting relationships with customers.
• Act as the primary point of contact for customers.
• Manage customer meetings (remotely).
• Provide active support to direct sales.
• Qualify inbound requests.
• Analyze customer needs in collaboration with technical teams when necessary.
• Propose technical and commercial solutions.
• Prepare quotes, apply discounts within your approval authority, and review margins and risks.
• Convert quotes into orders.
• Track and manage customer orders through to delivery, ensuring reliability.
• Complete contractual, legal, and mandatory documentation.
• Place orders for third-party products when necessary and verify order acknowledgments.
• Coordinate flows with logistics and supply chain, monitoring the backlog and proactively communicating with customers.
• Track invoicing and manage or escrow disputes and incidents.

Skills

B2B sales

Technical solutions

Relationship building

CRM/ERP

Languages: Swedish & English

Technical education

Tools

CRM/ERP systems

Job description

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive.

Guided by our values: Do what is right, Always learning and improving, Respect everyone, and Lead with service and humility - we empower our people to turn ideas into real impact. Joining Watlow means becoming part of a team that embraces challenges, grows together, and shapes the future of technology, while making a real difference in the world.

We are hiring: Inside Sales Engineer

Location: Lund, Sweden

Working model: 4 days in the office, 1 day working from home per week

Employment Type: Full-time, permanent

The Inside Sales Engineer owns and develops a defined customer portfolio, driving proactive engagement, revenue growth, and customer satisfaction. You'll be the primary commercial contact for your customers, coordinating internal resources and ensuring a seamless experience across the buying cycle - working closely with Direct Sales, Technical Teams and Shared Services.

What You’ll Do

• Manage a portfolio of Inside Sales clients
• Build and maintain lasting relationships with customers
• Act as the primary point of contact for customers
• Manage customer meetings (remotely)
• Provide active support to direct sales

Sales & technical solutions

• Qualify inbound requests
• Analyze customer needs in collaboration with technical teams when necessary
• Propose technical and commercial solutions
• Prepare quotes, apply discounts within your approval authority, and review margins and risks
• Convert quotes into orders

Order management & logistics coordination

• Track and manage customer orders through to delivery, ensuring reliability
• Complete contractual, legal, and mandatory documentation
• Place orders for third-party products when necessary and verify order acknowledgments
• Coordinate flows with logistics and supply chain, monitoring the backlog and proactively communicating with customers
• Track invoicing and manage or escrow disputes and incidents

You may also have the opportunity to join cross-functional projects across Watlow.

What You’ll Need To Succeed

• Solid, hands-on experience in industrial B2B sales
• Proven ability to coordinate tailored technical and commercial solutions for customers
• Strong communication and relationship-building skills, with a proactive approach to customer engagement
• Familiarity with CRM/ERP systems, with openness to using AI and digital tools to improve efficiency
• Fluent Swedish and English (spoken and written)
• Technical education and/or background in industrial manufacturing, thermal solutions, or related technical sectors is a strong advantage

Why Join the Watlow Team

• Be part of a global company with a strong local presence. Join a global leader in thermal solutions while working closely with colleagues at our office in Lund. You’ll also have opportunities to work on projects and collaborate with colleagues across Europe and other regions.
• Join a collaborative regional Inside Sales team. As our Inside Sales Engineer in Sweden, you’ll be the go-to person for your customers locally, while being part of a wider regional team that shares knowledge and supports each other every day.
• Your employment is covered by the collective agreement between Teknikarbetsgivarna and Unionen, Sveriges Ingenjörer and Ledarna, including ITP occupational pension and group insurance.

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.