Hybrid IT Service Desk Specialist

Dustin Aktiebolag; Nacka kommun; Hybrid; SEK 334,800 - 446,400; Full time

Job summary

Dustin Aktiebolag is seeking a Service Desk Representative to join our team. You will help customers navigate IT challenges, resolve issues, and deliver a seamless support experience in a hybrid work environment.

You will use your IT knowledge to troubleshoot with colleagues, manage cases, and ensure customer satisfaction while collaborating across Delivery, Operations and Sales teams.

Qualifications

• Bachelor's degree level of working and thinking.
• Experience providing customer support via phone and email is a plus.
• Professional communication in Swedish and English.

Responsibilities

• Provide customer support via phone and email and resolve technical issues.
• Collaborate with Delivery, Operations and Sales to ensure a high-quality service experience.
• Manage cases using ITIL processes and meet SLA commitments.

Skills

Phone & email support

Swedish & English communication

IT ticketing systems

Education

Bachelor's degree

Tools

Microsoft

Remote desktop solutions

Case management systems

Job description

Dustin Aktiebolag is seeking a Service Desk Representative to join our team. You will help customers navigate IT challenges, resolve issues, and deliver a seamless support experience in a hybrid work environment.

You will use your IT knowledge to troubleshoot with colleagues, manage cases, and ensure customer satisfaction while collaborating across Delivery, Operations and Sales teams.