Hybrid Customer Experience Agent (Fintech) – Stockholm

Juni; Stockholms kommun; Hybrid; SEK 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid working in Stockholm

Annual onsite gathering

RSUs

30 vacation days

Private Health insurance

Stockholm & Gothenburg offices

Job summary

Juni is building the future of banking. We’re seeking a Customer Experience Agent to join the Customer Success team in our Stockholm hub.

You’ll handle inbound inquiries, resolve issues with empathy, and collaborate with Product, Engineering, and Commercial teams to improve both product and experience. With 1–3 years in customer support, you communicate fluently in Swedish and English, work across Intercom, HubSpot, and Slack, and help drive process improvements while maintaining high service

Qualifications

• 1–3 years in customer support or CX in fintech, banking, SaaS, or fast-paced tech.
• Proven ability to deliver excellent experiences while meeting service targets.
• Professional written and verbal communication in Swedish and English.
• Comfort handling sensitive/high-risk customer situations (fraud/payments).
• Experience using Intercom Support or similar tools.

Responsibilities

• Deliver exceptional customer support across Intercom chat and email.
• Triage and resolve inquiries accurately, efficiently, with empathy.
• Collaborate with Product, Engineering, and Commercial teams on customer issues.
• Document and tag conversations clearly for audit and improvement.
• Help meet service standards while maintaining quality interactions.
• Identify recurring issues and share insights with teams.

Skills

Intercom experience

Customer support

Bilingual Swedish/English

Communication

Tools

Intercom

G-suite

Slack

Hubspot

Docmost

Job description

Juni is building the future of banking. We’re seeking a Customer Experience Agent to join the Customer Success team in our Stockholm hub.

You’ll handle inbound inquiries, resolve issues with empathy, and collaborate with Product, Engineering, and Commercial teams to improve both product and experience. With 1–3 years in customer support, you communicate fluently in Swedish and English, work across Intercom, HubSpot, and Slack, and help drive process improvements while maintaining high service