Customer Experience Agent

Juni; Stockholms kommun; Hybrid; SEK 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid working in Stockholm

Annual onsite gathering

RSUs

30 vacation days

Private Health insurance

Stockholm & Gothenburg offices

Job summary

Juni is building the future of banking. We’re seeking a Customer Experience Agent to join the Customer Success team in our Stockholm hub.

You’ll handle inbound inquiries, resolve issues with empathy, and collaborate with Product, Engineering, and Commercial teams to improve both product and experience. With 1–3 years in customer support, you communicate fluently in Swedish and English, work across Intercom, HubSpot, and Slack, and help drive process improvements while maintaining high service

Qualifications

• 1–3 years in customer support or CX in fintech, banking, SaaS, or fast-paced tech.
• Proven ability to deliver excellent experiences while meeting service targets.
• Professional written and verbal communication in Swedish and English.
• Comfort handling sensitive/high-risk customer situations (fraud/payments).
• Experience using Intercom Support or similar tools.

Responsibilities

• Deliver exceptional customer support across Intercom chat and email.
• Triage and resolve inquiries accurately, efficiently, with empathy.
• Collaborate with Product, Engineering, and Commercial teams on customer issues.
• Document and tag conversations clearly for audit and improvement.
• Help meet service standards while maintaining quality interactions.
• Identify recurring issues and share insights with teams.

Skills

Intercom experience

Customer support

Bilingual Swedish/English

Communication

Tools

Intercom

G-suite

Slack

Hubspot

Docmost

Job description

Juni who?

At Juni, we’re busy building the future of banking. We want to help businesses do more with less and get access to the financial tools they need to operate, grow, and win globally.

How & Why We Do It

We give our people the same thing we’re building for our customers: freedom. Freedom to be 100% yourself. Freedom to explore your potential and what’s more – make the most of it. We truly believe we’re making the world a better place for online businesses, and we want you to be a part of that mission.

Your Role At a Glance

As a Customer Experience Agent at Juni, you’ll be part of our Product organisation, joining the Customer Success function alongside our Onboarding and Customer Retention teams. You’ll deliver exceptional support and experiences to our customers while working closely with Product, Engineering, and Commercial teams to help improve both our product and customer experience. You’ll be the first point of contact for inbound inquiries, resolving issues with empathy, clarity, and efficiency.

Every interaction you have helps shape how customers experience Juni. Your work directly contributes to customer trust, loyalty, and continuous product improvement as we scale.

Your Responsibilities

In this role, you’ll:

Deliver exceptional customer support

• Manage inbound customer conversations across Intercom chat and email.


• Resolve customer inquiries accurately, efficiently, and with empathy.


• Triage and elevate urgent or high-risk issues, including fraud and critical payment incidents.


• Deliver clear, consistent, and professional communication in every interaction.


• Ensure customer conversations are accurately documented and tagged.


• Collaborate across teams to resolve complex customer issues.


• Meet service standards while maintaining a high-quality customer experience.

Drive continuous improvement

• Identify recurring customer issues and share actionable insights with Product, Engineering, Commercial, and Leadership teams.


• Act as the voice of the customer by surfacing trends and opportunities to improve the customer experience.


• Contribute to process improvements and knowledge base content that enable customers and teammates to succeed.


• Support reporting on customer trends and operational insights that help improve our product and customer experience.

Tools you’ll use

• Intercom


• G-suite


• Slack


• Hubspot


• Docmost

Qualifications

What we need to see

• 1–3 years of experience in a Customer Support or Customer Experience role, within fintech, banking, SaaS, or another fast‑paced technology environment.


• Proven ability to deliver excellent customer experiences while working against service targets.


• Professional written and verbal communication skills in both Swedish and English.


• Comfortable handling sensitive or high‑risk customer situations, such as fraud or payment‑related issues.


• Experience using Intercom Support or similar customer support softwares.

What We’d Love To See

• Familiarity with basic accounting or financial services concepts.


• Curiosity to understand customer problems and continuously improve how we solve them.


• Experience contributing to process improvements or knowledge base documentation.

Your people

Our team is as ambitious as the customers we serve. We move quickly, care deeply about our customers, and work together to turn bold ideas into reality. We believe great customer experiences are built by great people, and we’re committed to helping each other grow.

Your Benefits

Transparent. Caring. Empowering. Our benefits reflect the way we work.

• Hybrid working, with at least two days per week from our Stockholm hub.


• Annual company onsite where Junis from across the business come together.


• Opportunities to grow your career through both individual contributor and people leadership paths.


• RSUs. We can’t promise you’ll make a fortune. But we’ll give it our very best shot


• 30 vacation days


• Private Health insurance.


• Beautiful offices in central Stockholm and Gothenburg, with waterfront views.

Additional Information

• This role is based in our Stockholm hub, where the majority of our Customer Experience and Product teams are located.


• Please note that we’re currently unable to sponsor work visas. A valid Swedish work permit is therefore required for this role.


• Dear recruitment agencies: we appreciate your enthusiasm, but we’re keeping this recruitment in-house—so no calls, emails, or carrier pigeons, please.

At Juni, we’re building the future of banking by rethinking how modern businesses manage their finances. Our goal is to help companies do more with less by giving them access to smart, flexible financial tools that make everyday operations simpler and more efficient.

We aim to remove unnecessary complexity so businesses can focus on what really matters: operating smoothly, growing sustainably, and succeeding in a global market.