Hybrid Finnish & Swedish Customer Support Specialist

tieto; Solna kommun; Híbrido; SEK 165.000 - 248.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Large IT company in Nordics

Growth nationally/internationally

Strong onboarding

Descripción de la vacante

Tieto Banktech is seeking a Swedish & Finnish Speaking Customer Support Consultant in Solna, Sweden. You will handle incoming calls for financial services customers, providing top-level service in Finnish, Swedish, and English. The team of 13 collaborates with Mo I Rana and Riga, with 24/7 shift coverage in a hybrid setup.

The role emphasizes customer care, problem resolution, and relationship building within a leading Nordic IT company focused on banking software and services.

Formación

• Proficiency in Finnish, Swedish (B2+), and English.
• Experience in a customer service role handling individuals via phone, store, or similar channels.
• Service minded and able to handle customers in all situations.

Responsabilidades

• Receive incoming calls from customers and assist with inquiries.
• Register inquiries in various systems.
• Resolve inquiries and provide top-level service.
• Build and maintain good relationships with customers.

Conocimientos

Finnish

Swedish (B2+)

English (fluent)

Customer service

Communication

Herramientas

CRM systems

Descripción del empleo

Tieto Banktech is seeking a Swedish & Finnish Speaking Customer Support Consultant in Solna, Sweden. You will handle incoming calls for financial services customers, providing top-level service in Finnish, Swedish, and English. The team of 13 collaborates with Mo I Rana and Riga, with 24/7 shift coverage in a hybrid setup.

The role emphasizes customer care, problem resolution, and relationship building within a leading Nordic IT company focused on banking software and services.