Global Eyewear Customer Service Specialist

EssilorLuxottica; Stockholms kommun; On-site; SEK 391,000 - 580,000; Full time

Job summary

EssilorLuxottica in Sweden is seeking a Customer Service Representative to assist customers with order management, product information, and delivery and invoice inquiries. The role emphasizes friendly, professional service and effective phone communication, with a thorough onboarding at start.

You will work in a team, handle multiple tasks, and use internal systems and Microsoft Office. Fluency in Swedish and good English are required, plus experience in service or optics is a plus.

Qualifications

• Experience in service-related jobs, preferably with phone work
• Experience in optics industry a plus
• Ability to handle diverse customer types with empathy and patience
• Enjoys teamwork and proactive attitude
• Proficiency with Microsoft Office (Excel, PowerPoint, Word) and fluency in Swedish and English

Responsibilities

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Skills

Customer service

Phone support

Team player

Multitasking

Microsoft Office

Swedish language

English language

Empathy

Learning agility

Job description

EssilorLuxottica in Sweden is seeking a Customer Service Representative to assist customers with order management, product information, and delivery and invoice inquiries. The role emphasizes friendly, professional service and effective phone communication, with a thorough onboarding at start.

You will work in a team, handle multiple tasks, and use internal systems and Microsoft Office. Fluency in Swedish and good English are required, plus experience in service or optics is a plus.