Customer Service Agent - Sweden

EssilorLuxottica; Stockholms kommun; On-site; SEK 391,000 - 580,000; Full time

Job summary

EssilorLuxottica in Sweden is seeking a Customer Service Representative to assist customers with order management, product information, and delivery and invoice inquiries. The role emphasizes friendly, professional service and effective phone communication, with a thorough onboarding at start.

You will work in a team, handle multiple tasks, and use internal systems and Microsoft Office. Fluency in Swedish and good English are required, plus experience in service or optics is a plus.

Qualifications

• Experience in service-related jobs, preferably with phone work
• Experience in optics industry a plus
• Ability to handle diverse customer types with empathy and patience
• Enjoys teamwork and proactive attitude
• Proficiency with Microsoft Office (Excel, PowerPoint, Word) and fluency in Swedish and English

Responsibilities

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Skills

Customer service

Phone support

Team player

Multitasking

Microsoft Office

Swedish language

English language

Empathy

Learning agility

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your Role

As a Customer Service Representative, you will assist our customers with order management, product information, delivery and invoice inquiries, support, and other customer service matters. It is very important that our customers feel they are being treated in a friendly and professional manner and receive competent service. Since much of the customer contact is via phone, it is crucial that you feel very comfortable speaking on the phone, have a positive attitude, and can handle all types of customers and inquiries. To prepare you in the best possible way, you will undergo a thorough introduction at the beginning of your employment.

Main Responsibilities

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Main Requirements

• Experience in service-related jobs, preferably involving phone and administrative work
• Has experience in the optics industry (e.g.,as an optical assistant, store salesperson, customer service), which is a plus
• Ability to handle various customer types and inquiries with empathy and patience
• Enjoys working in a team
• Positive, proactive attitudeAbility to manage multiple tasks and prioritize effectively
• Comfortable working with internal systems and databases
• Open to learning new systems and procedures
• Is well-versed in Microsoft Office, including Excel, PowerPoint, and Word
• Has good proficiency in Swedish, both spoken and written
• Comfortable using English, both spoken and written

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.