Global Digital Workplace Lead | Strategy, ITSM & 365

IPCO; Sandvikens kommun; Hybrid; SEK 900,000 - 1,200,000; Full time

Job summary

IPCO seeks an IT Manager responsible for Digital Workplace to shape how employees work, collaborate and access tools globally. You will own the Digital Workplace domain and ensure secure, reliable, and effective solutions across the organization.

You will lead strategy, governance, and transformation while coordinating with HR, Communications, and Group IT. Strong English communication and travel to sites are required.

Qualifications

• Degree in Information Systems, IT, Computer Science or a related field, or equivalent professional experience.
• Experience in Digital Workplace and IT service management, including service delivery, incident management, and continuous improvement.
• Good understanding of Microsoft 365 and modern cloud-based workplace services.
• Experience managing outsourced IT services and external suppliers
• Comfortable communicating in English, both written and spoken.
• Willing to travel, for example to Fellbach, Germany, and Sandviken, Sweden depending on business needs.

Responsibilities

• Define and drive IPCO's global Digital Workplace strategy and roadmap
• Own and develop the Digital Workplace environment, including Microsoft 365, identity, endpoints, software and collaboration tools
• Own ServiceNow ITSM, the IT Service Portal and Service Desk, from a governance and service management perspective
• Own IT onboarding and offboarding, and drive automation and continuous improvement
• Collaborate with stakeholders such as HR, Internal Communications, Group IT and security functions
• Manage suppliers, contracts and service performance, including budget and cost optimisation
• Lead global Digital Workplace projects and transformation initiatives

Skills

Digital Workplace

IT service management

Stakeholder communication

Budget management

Education

Degree in Information Systems/IT/CS or related field

Tools

Microsoft 365

ServiceNow ITSM

Job description

IPCO seeks an IT Manager responsible for Digital Workplace to shape how employees work, collaborate and access tools globally. You will own the Digital Workplace domain and ensure secure, reliable, and effective solutions across the organization.

You will lead strategy, governance, and transformation while coordinating with HR, Communications, and Group IT. Strong English communication and travel to sites are required.