IT Manager - Digital Workplace

Ipco Ab; Årsunda; Hybrid; SEK 1,020,000 - 1,474,000; Full time

Job summary

IPCO is seeking an IT Manager responsible for the Digital Workplace to shape how employees work, collaborate and access digital tools worldwide.

You will own the global Digital Workplace, drive strategy, manage ServiceNow ITSM, onboarding/offboarding, and collaborate with HR, security and Group IT.

The role requires a degree, experience in Digital Workplace and ITSM, English communication, and willingness to travel between Sweden and Germany.

Qualifications

• Experience in Digital Workplace and ITSM, including service delivery, incident management, and continuous improvement.
• Strong knowledge of Microsoft 365 and cloud-based workplace services.
• Experience managing outsourced IT services and suppliers.
• Degree in Information Systems, IT, CS, or equivalent.
• Fluent English, written and spoken.
• Willing to travel to Fellbach, Germany and Sandviken, Sweden as needed.

Responsibilities

• Define and drive IPCO's global Digital Workplace strategy and roadmap.
• Own and develop the Digital Workplace environment, including Microsoft 365, identity, endpoints, software and collaboration tools.
• Own ServiceNow ITSM, the IT Service Portal and Service Desk, from a governance and service management perspective.
• Own IT onboarding and offboarding, and drive automation and continuous improvement.
• Collaborate with stakeholders such as HR, Internal Communications, Group IT and security functions.
• Manage suppliers, contracts and service performance, including budget and cost optimisation.
• Lead global Digital Workplace projects and transformation initiatives.

Skills

Digital Workplace

IT Service Management

Microsoft 365

Vendor management

English

Travel willingness

Education

Degree in Information Systems/IT/CS

Job description

As the IT Manager responsible for Digital Workplace, you will play a key role in shaping how IPCO's employees work, collaborate and access the digital tools they need every day. You will own our global Digital Workplace and ensure it supports the business with secure, reliable and effective solutions.

You will set the direction for the workplace domain while working across a broad range of services, technologies and stakeholders. The role combines strategic leadership, broad ownership and regular interaction with stakeholders and users to understand real problems and continuously improve how services are delivered.

What you’ll do

• Define and drive IPCO's global Digital Workplace strategy and roadmap
• Own and develop the Digital Workplace environment, including Microsoft 365, identity, endpoints, software and collaboration tools
• Own ServiceNow ITSM, the IT Service Portal and Service Desk, from a governance and service management perspective
• Own IT onboarding and offboarding, and drive automation and continuous improvement
• Collaborate with stakeholders such as HR, Internal Communications, Group IT and security functions
• Manage suppliers, contracts and service performance, including budget and cost optimisation
• Lead global Digital Workplace projects and transformation initiatives

Who you are

You understand that a successful Digital Workplace is about more than technology. You enjoy seeing the bigger picture while also getting into the details when needed, from understanding business needs and long-term direction to working through technical issues and finding practical solutions.

You take ownership, enjoy creating structure in complex environments and are comfortable working with different stakeholders, technologies and external partners. You communicate clearly, build trust and combine a pragmatic approach with a genuine interest in improving how things work.

Qualifications

Required

• Degree in Information Systems, IT, Computer Science or a related field, or equivalent professional experience.
• Experience in Digital Workplace and IT service management, including service delivery, incident management, and continuous improvement.
• Good understanding of Microsoft 365 and modern cloud-based workplace services.
• Experience managing outsourced IT services and external suppliers
• Comfortable communicating in English, both written and spoken.
• Willing to travel, for example to our sites in Fellbach, Germany, and Sandviken, Sweden depending on business needs.

Meritorious

• Experience with budgets, licenses, subscriptions, contracts, or cost optimisation.
• Experience managing Service Desk and ITSM Systems
• Experience with Software Asset Management and Microsoft licensing.
• Experience with IT security, compliance, risk management, or audit activities.
• Experience from global manufacturing organisations

Why Join IPCO?

Joining IPCO means becoming part of a global organisation where you will own our Digital Workplace domain and work closely with Group IT, Internal Communications, HR and external suppliers to shape how our employees work, collaborate and access the tools they need every day. This is a unique opportunity to define our Digital Workplace strategy and take full ownership of how it evolves.

Additional information

Start date: By agreement, preferably as soon as possible

Location: Flexible, Sweden / Fellbach, Germany

For further information about the job scope, please contact Mats Eriksson, Head of Global IT.

Email: [e-mail]

For HR related information about the job, please contact Fanny Renfelt Eriksson, Global HR Manager

Email: [e-mail]