Tech Support Engineer II – Global Enterprise

Sinch; Kalmar kommun; On-site; SEK 380,269 - 597,566; Full time

Job summary

Sinch in Kalmar, Sweden, is hiring a Tech Customer Support Administrator II to provide technical support to global enterprise clients. This role involves troubleshooting technical issues, analyzing messaging traffic, and collaborating with internal teams. The ideal candidate should have experience working directly with enterprise customers and a strong understanding of technical protocols and service ticketing systems. Join a forward-thinking team that values innovation and personal growth.

Qualifications

• Experience with global enterprise customers in a technical capacity.
• Strong understanding of TCP/IP protocol suite and web protocols.
• Proficiency in using service ticketing systems like Zendesk or Jira.

Responsibilities

• Provide high-quality technical support to operators and enterprises.
• Analyze customer messaging traffic trends in production.
• Perform triage and troubleshooting of technical issues.

Skills

Technical support experience with global enterprise customers

Understanding of TCP/IP protocol suite

Proficient in service ticketing systems

Fluency in English

Education

Degree in Computer Science or relevant technical field

Tools

Zendesk

Atlassian Jira Service Management

Job description

Sinch in Kalmar, Sweden, is hiring a Tech Customer Support Administrator II to provide technical support to global enterprise clients. This role involves troubleshooting technical issues, analyzing messaging traffic, and collaborating with internal teams. The ideal candidate should have experience working directly with enterprise customers and a strong understanding of technical protocols and service ticketing systems. Join a forward-thinking team that values innovation and personal growth.