German-Speaking Tech-Touch Customer Success Specialist

Jobylon; Stockholms kommun; On-site; SEK 480,000 - 700,000; Full time

Job summary

Jobylon is seeking a post-implementation Customer Success professional who will own a tech-touch, one-to-many book and drive adoption, retention and expansion.

You will support other CS teammates with English and German tickets, provide scalable user training, monitor usage trends, flag renewal risks, keep CRM data clean and help scale the German markets as we grow.

Based in Stockholm, you’ll visit the office regularly and contribute to engagement playbooks and standardised business reviews.

Qualifications

• Up to 2 years experience in customer support or similar client-facing role
• Fluent English and German (required); other European languages welcome; Swedish not required
• Commercial mindset with renewal and expansion targets
• Organised, detail-oriented, and able to maintain data hygiene across CRM tools
• Genuine interest in recruitment and technical products

Responsibilities

• Own a tech-touch book one-to-many: adoption nudges, engagement follow-ups and renewal admin
• Assist the Support Team with English and German language tickets
• Provide user training and enablement in a scalable way
• Monitor usage trends and health signals daily; proactively flag churn risks and expansion opportunities
• Keep CRM tools up to date: leveraging our tech stack to create maximum impact
• Contribute to and maintain engagement playbooks and templates
• Answer day-to-day platform questions, and support the wider Customer Success team with customer requests and tasks
• Deliver standardised business reviews for lower-complexity accounts

Skills

Fluent English

German language

Commercial mindset

Data hygiene

Recruitment interest

Proactive

Communication adaptability

Job description

Jobylon is seeking a post-implementation Customer Success professional who will own a tech-touch, one-to-many book and drive adoption, retention and expansion.

You will support other CS teammates with English and German tickets, provide scalable user training, monitor usage trends, flag renewal risks, keep CRM data clean and help scale the German markets as we grow.

Based in Stockholm, you’ll visit the office regularly and contribute to engagement playbooks and standardised business reviews.