German-Speaking CS Associate for Adoption & Growth
Jobylon-Ab
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Job summary
Jobylon-Ab is looking for a Customer Success professional to own a tech-touch, one-to-many portfolio after go-live, driving adoption, retention and growth with a commercial lens. You will support the team across English and German tickets, deliver scalable user training, and monitor usage to spot churn risks and expansion opportunities while keeping CRM data clean.
Based in the Stockholm area, you will visit our office regularly and collaborate with cross-functional teams as we scale in
Qualifications
- Up to 2 years prior experience in customer support, customer success or a similar client-facing role.
- Fluent English and German (required); other European languages welcome.
- A commercial mindset - comfortable working towards renewal and expansion targets.
- Organised, detail-oriented, and comfortable owning data hygiene across CRM/CS tools.
Responsibilities
- Own a tech-touch book one-to-many: adoption nudges, engagement follow-ups and renewal admin
- Assist the Support Team with English and German language tickets
- Provide user training and enablement in a scalable way
- Monitor usage trends and health signals daily; proactively flag churn risks and expansion opportunities
- Keep CRM tools up to date: leveraging our tech stack to create maximum impact both internally and externally
- Contribute to and maintain engagement playbooks and templates
- Answer day-to-day platform questions, and support the wider Customer Success team with customer requests and tasks
- Deliver standardised business reviews for lower-complexity accounts
Skills
Job description
Jobylon-Ab is looking for a Customer Success professional to own a tech-touch, one-to-many portfolio after go-live, driving adoption, retention and growth with a commercial lens. You will support the team across English and German tickets, deliver scalable user training, and monitor usage to spot churn risks and expansion opportunities while keeping CRM data clean.
Based in the Stockholm area, you will visit our office regularly and collaborate with cross-functional teams as we scale in
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