Customer Service Lead (German-speaking)

Workwide; Göteborgs kommun; On-site; SEK 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Occupational pension

Wellness allowance

Health insurance

Thorough onboarding and growth

Relocation support

Job summary

Workwide is seeking a German-speaking Customer Service Lead to own and grow the German CS team from our Gothenburg office. You’ll lead daily chats, calls, and emails, and partner with the Operations Lead on strategy and goals.

You will coach and develop the team, handle scheduling and capacity planning, and ensure strong collaboration with Sales. German and English fluency are required; Swedish is a plus. Relocation support offered.

Qualifications

• Fluent German and English required.
• Proven experience leading a customer service/ops team.
• Hands-on leader who participates in daily work.
• Strong coaching skills and ability to manage team dynamics.

Responsibilities

• Own and lead the German CS team, including customer service, claims, and invoicing.
• Schedule, capacity planning, and response time targets.
• Develop the team through 1:1s and performance reviews.
• Be the voice of the customer to product and cross-functional teams.
• Drive continuous improvement across CS, claims, and invoicing.

Skills

German fluency

English fluency

Team leadership

Coaching

Structured processes

Swedish (nice to have)

SaaS/Tech exposure (nice to have)

Job description

Speak German and ready to lead from the front? We're looking for a German-speaking Customer Service Lead to own, shape, and grow the German CS team of a fast-growing tech company, based at our Gothenburg office.

About the role

As the company grows in Germany, the customer service team sits at the heart of that growth. You'll have full operational ownership of the German CS team across customer service, claims, and invoicing. At least 60% of your time you're hands-on in the daily work, on chats, calls, and emails, leading by example. You'll partner with the German Operations Lead on strategy and goals, and keep the link between Customer Service and Sales tight, since both teams share ownership of the customer journey.

What you'll own

• Be hands-on in the daily work, at least 60% of your time on chats, calls, and emails
• Own complex cases as the final line for your team
• Lead, coach, and develop your team, including 1:1s and performance reviews
• Own scheduling, capacity planning, and response time targets
• Be the voice of the customer to product and cross-functional teams
• Drive continuous improvement across customer service, claims, and invoicing

What you'll bring

• Fluent German and English (this is a requirement)
• Proven experience leading a customer service or operations team
• A hands‑on leader who wants to be in the daily work, not just overseeing it
• Strong coaching skills and a feel for team dynamics
• Comfortable with claims handling and invoice or finance‑related processes
• Structured and process‑oriented, with high empathy and natural authority
• Nice to have: Swedish, experience in logistics or SaaS/Tech, or a commercial or sales‑adjacent background

What's on offer

• Competitive salary and a team‑first culture
• Occupational pension, wellness allowance, and health insurance
• Thorough onboarding and real opportunities to grow
• Central Gothenburg office with golf simulator, ping pong, and sauna
• Relocation support if you're moving to Gothenburg