German-Speaking Customer Success Advocate

Sendify; Göteborgs kommun; On-site; SEK 327,618 - 491,427; Full time

Benefits offered by this job

Occupational pension

Wellness allowance

Health & accident insurance

30 vacation days

Relocation support

Job summary

Sendify in Gothenburg is looking for a Customer Service Specialist to enhance customer experiences for German-speaking clients. In this role, you will support customers through various channels, handle claims, and collaborate with teams to drive improvements. An ideal candidate has excellent communication skills in German (C2) and English (C1) and is motivated to help others in a dynamic environment. Competitive benefits include occupational pension, wellness allowance, and relocation support.

Qualifications

• Genuine interest in helping others.
• Comfortable with technology and quick to learn.
• Excellent communication skills in German and English.
• Previous experience in client-facing roles is a plus.

Responsibilities

• Support customers via phone, email, and chat.
• Handle customer claims from intake to resolution.
• Solve customer problems and improve experiences.
• Collaborate with teams for feedback and improvements.

Skills

Customer support

Problem-solving

Team collaboration

Technology savvy

German communication (C2)

English communication (C1)

Job description

Sendify in Gothenburg is looking for a Customer Service Specialist to enhance customer experiences for German-speaking clients. In this role, you will support customers through various channels, handle claims, and collaborate with teams to drive improvements. An ideal candidate has excellent communication skills in German (C2) and English (C1) and is motivated to help others in a dynamic environment. Competitive benefits include occupational pension, wellness allowance, and relocation support.