German Speaking Customer Service Specialist
Sendify
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Benefits offered by this job
Job summary
Qualifications
- Genuine interest in helping others.
- Comfortable with technology and quick to learn.
- Excellent communication skills in German and English.
- Previous experience in client-facing roles is a plus.
Responsibilities
- Support customers via phone, email, and chat.
- Handle customer claims from intake to resolution.
- Solve customer problems and improve experiences.
- Collaborate with teams for feedback and improvements.
Skills
Job description
Are you passionate about helping people, taking ownership, and making a real difference – every day? Now you have the chance to step into a key role at a fast-growing tech company that's changing the logistics industry, where teamwork and world‑class service are everything to us!
At Sendify, we simplify logistics for small and medium‑sized businesses with smart, innovative solutions. We're now looking for a driven and empathetic Customer Service Specialist to join our team in Gothenburg, where you'll play a key part in delivering outstanding experiences and building lasting relationships with our German‑speaking customers.
Our Customer Service Team is the heart of the company and a key reason why our clients love us. In our team, you'll take responsibility for customers relationships, contribute to our product development, and help people succeed – in a dynamic environment where we support each other and celebrate wins together!
If you're driven to exceed expectations and want to make a difference in an exciting industry – this could be the role for you!
At Sendify, we don't believe support is just a support function – it's an invaluable part of our value proposition. We're building something unique, and we're looking for people who want to be part of it.
You’ll be a key player in our journey, with both the mandate and the responsibility to solve challenges, drive improvements, and create experiences that go above and beyond. Satisfaction isn't just a metric for us – it’s a driving force.
We’re looking for someone who is energized by helping others, who gets a kick out of solving problems, and who understands that a truly great experience makes a real difference. You’re not afraid to roll up your sleeves, contribute ideas, and be part of a team where we lift each other up every day.
You’ll become an expert on our product to make our clients’ everyday lives as smooth as possible, by for example:
- Supporting our customers via phone, email, and chat – always with a focus on fast, clear, and friendly service
- Handling claims from intake to resolution, coordinating with carriers to ensure a fair and timely outcome
- Taking ownership in every interaction, solving problems and turning challenges into opportunities to improve the experience
- Actively contributing to building world‑class support by identifying areas for improvement, bringing your own ideas, and driving improvements in our processes and routines
- Working in a solution‑oriented way and driving improvements that make a difference – both for the client and for Sendify
- Collaborating with other teams (e.g. Product and Sales) to ensure that feedback and needs are heard and acted upon
We always strive to respond quickly and with high quality. Concretely, that means:
- Answering calls within 30 seconds
- Responding to emails within 3 hours
- Responding to incoming chats within 1 minute
These are our response time targets – our baseline. What truly sets us apart is the quality of every interaction, where we place great importance on being personal, attentive, efficient, and solution‑oriented. We're looking for someone who shares our vision and understands the value of truly great service.
We’re looking for someone who:
- Has a genuine interest in helping others – whether it's a customer or a colleague – and knows that great service is a given
- Is comfortable with technology and quick to learn new systems
- Thrives working in a team and collaborating to reach shared goals, while also taking great personal responsibility for their work and development
- Is curious and driven to continuously learn new things
- Enjoys being the go‑to person and thrives in a fast‑paced environment
- Takes initiative to find solutions and create added value
- Has previous experience in client‑facing roles, preferably within tech or logistics (but not a requirement)
- Sees solutions and new opportunities where others see problems
- Has excellent communication skills in German (C2) and English (C1), both spoken and written
- Lives in Gothenburg or is open to relocating
It’s a bonus if you:
- Speak Swedish
- Have previous experience within logistics or SaaS/Tech
- Have been employed in a product startup previously
Sendify is built on a curious, collaborative, and encouraging work environment where you can express your ideas, be challenged, and where your creativity is valued. We have a culture where community, team spirit, and curiosity are at the centre – here it's team before individual. We lift each other, dare to try new things, and take initiative together. Here you’ll grow, not just as an employee, but as an important part of something bigger.
As an employee you’ll also have access to:
- A company culture where we win together and have fun along the way
- A thorough onboarding to learn everything about the company, our processes, and our product
- A dynamic workplace where your contribution makes a difference
- Opportunities to grow and develop within your department
- An engaged and supportive team that shares the same vision
- Competitive benefits including occupational pension, wellness allowance, and health & accident insurance
- Relocation support if applicable – we offer a relocation package and help you settle smoothly in Gothenburg
- 30 vacation days
- A central office in Gothenburg with a family‑like atmosphere, golf simulator, ping‑pong table and sauna
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