Finnish-speaking Customer Success Representative

Axon Profil; Stockholms kommun; Hybride; SEK 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Possibility to work from home

Stockholm office

Résumé du poste

Axon Profil in Stockholm is seeking a Finnish-speaking Customer Success Representative. You will handle inbound calls, emails and chats from corporate customers, manage Finnish accounts, and drive service excellence with a sales focus.

A strong communicator who can build trust is essential, as you’ll upsell and deepen relationships with existing customers. The role requires fluent Finnish and customer-focused ownership, with potential for working from home in a flexible, growing e-commerce

Qualifications

• Fluent Finnish in speech and writing is required.
• Strong customer-service mindset and ownership of cases.
• Experience or education in service, finance, or sales is a plus.

Responsabilités

• Handle inbound calls, emails and chats from corporate customers.
• Manage own customer accounts in the Finnish market and influence the service level.
• Upsell and deepen relationships to promote long-term value for customers.

Connaissances

Finnish language

Customer service

Sales / upselling

Communication

Formation

Service management / sales education

Description du poste

Are you a driven and ambitious person who wants to provide high-quality service and create trust with customers? Do you speak fluent Finnish and want to be part of a fast-growing company? Then we have the perfect position for you!

We are now hiring a Finnish-speaking Customer Success Representative for our office in Stockholm. We are looking for someone who is driven, committed, and wants to provide the best service for our customers. Axon is an international e-commerce company using technology and innovation to simplify business purchases of promotional products. Our headquarters is in Stockholm, and we are currently active within nine European countries. The company is young, dynamic, and fast-growing, leading the development in the industry.

About the position

As a Customer Success Representative, you will be responding to inbound phone calls, emails, and chats from corporate customers. You will be responsible for your own customer accounts in the Finnish market, and therefore, you will have a strong influence on the customers overall experience of the company's service level. Your main focus areas will be to provide fantastic customer service and to handle their cases carefully. You will also be responsible for increasing cooperation with existing customers by offering the best service with an intent to build long-lasting relationships. The position has a strong focus on sales through service and upselling. Responsible, problem-solver, and creative are some characteristics that we are looking for in a candidate.

The position is full-time, and the working hours are between 08.30 - 17.00 Mondays to Fridays. The employment will start off with extensive training in order for you to feel comfortable and succeed in your role right away.

Who you are

As a person, you are driven, committed, and ambitious. You need to be client-focused and have a service-minded approach. You are a good communicator, able to build trust, and are responsive to the customer's needs. You also take responsibility and ownership during all stages of a customer case. You must be motivated by working towards clearly set goals and driven by achieving good results.

You will work with Finnish customers so fluent Finnish in both speech and writing is required.

It is an advantage if you have an education in a relevant area, such as service management, finance, or sales education.

What we offer

An exciting and developing position that gives you space for your own responsibility in a young and fast growing e-commerce company.

A great office! Our office is bright and modern and located in central Stockholm. Possibility to work from home.

Friday afterworks, office gym, team building events, pension system, health allowance and many more perks and benefits.