Customer Support Agent

Epassi; Stockholms kommun; Hybrid; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Private health care

Lunch benefit

Wellbeing benefit

Snacks at the office

Job summary

Epassi, a leading provider of employee benefit solutions, is seeking a Customer Support Agent in Stockholm. This role involves providing outstanding support to end-users, clients, and partners through various channels, including phone, email, and chat.

The ideal candidate will have experience in customer service, be detail-oriented, and have a passion for technology. This position offers a hybrid work model and a range of benefits aimed at enhancing employee wellbeing.

Qualifications

• 1-2 years of experience in customer service or a relevant field is a merit.
• Swedish and English at a professional working proficiency are essential.

Responsibilities

• Resolving customer support cases through phone, email and chat.
• Logging, categorising and updating support cases accurately.
• Troubleshooting issues with the Epassi application and platform.

Skills

Customer service experience

Technical aptitude

Communication skills

Active listening

Tools

Zendesk

Job description

Are you interested in joining one of Europe’s fastest-growing companies? Do you want to impact the wellbeing of millions of users?

If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll play a key role in delivering an exceptional support experience that keeps our users at the heart of everything we do.

Epassi’s purpose is to boost everyday well‑being. We are a leading provider of employee benefit solutions across Europe, established in Finland in 2007. Since then, we have consistently grown, diversifying our products and expanding into new markets. Epassi has been recognised by the Financial Times as one of the fastest‑growing companies in Europe on multiple occasions.

We are currently hiring a Customer Support Agent to join our team in Stockholm.

Your Mission at Epassi

As a Customer Support Agent, you will be the face of Epassi – supporting and interacting with our key stakeholders: end‑users, clients, and partners. You will resolve support queries through phone, email and chat, guiding customers through the product journey with technical know‑how and genuine care. This is a fixed‑term position starting as soon as possible and concluding on 31 January 2027, with the possibility of extension depending on performance and company needs.

Your Responsibilities Will Be

• Resolving customer support cases through phone, email and chat efficiently and professionally, delivering best‑in‑class service
• Guiding stakeholders from a technical and product perspective through the user journey
• Collaborating with colleagues and other teams to find the best solutions
• Identifying recurring issues and feeding back findings to drive product development
• Keeping up to date with new and changing product features

What You’ll Be Doing (Daily)

• Monitoring and responding to support tickets, chat and phone channels
• Logging, categorising and updating support cases accurately
• Troubleshooting issues with the Epassi application and platform, escalating where needed
• Staying informed on known platform issues and upcoming product releasesContributing to stand‑ups and support team meetings

You’ll Be Successful in This Role If You

• Easily grasp new information and operating systems
• Are an easy‑going team player with a can‑do attitude, who also works well independently
• Excel in communication, provide excellent service, and have a strong eye for detail
• Are structured and effective in how you work

What You Should Bring

• A natural curiosity and a technical mindset – you enjoy figuring out how things work
• Confidence in conversation and strong active listening skills
• Excellent attention to detail and accuracy
• An ability to stay organised and calm under pressure in a fast‑paced environment
• A genuinely customer‑centric attitude – you care about the experience you deliver
• A collaborative, positive approach and willingness to support the wider team
• 1–2 years of experience in customer service or a relevant field is a merit
• Knowledge of Zendesk is a plus

Your Language Profile

• Swedish – professional working proficiency (essential)
• English – professional working proficiency (essential)

Why You Should Join Us

• Be part of an ambitious growth journey and a global community of driven, bold, entrepreneurial Epassians in a company that is constantly evolving
• Work with a clear purpose – boosting everyday wellbeing – and create a meaningful, positive impact on both individuals and society
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes
• Benefit from a great package including private health care, lunch benefit, wellbeing benefit, and snacks at the office
• Work on a hybrid basis – 3 days in the office each week (5 days per week during onboarding)
• Join a fast‑growing tech company with a strong financial foundation and real opportunities to grow