Enterprise Customer Success Manager

Xensam; Stockholms kommun; Hybrid; SEK 669,600 - 892,800; Full time

Benefits offered by this job

Free drinks and snacks

Office massages

Annual destination trip if targets are met

Job summary

Xensam is seeking an experienced Enterprise Customer Success Manager in Stockholms län. This role focuses on ensuring client satisfaction and fostering strong relationships, focusing on customer retention and growth.

The ideal candidate has over 5 years of B2B experience and expertise in the SaaS environment, demonstrating strong presentation skills and fluency in both English and Swedish. Enjoy a generous work culture with benefits including office massages and more.

Qualifications

• 5+ years of experience in B2B customer success or account management.
• Proven experience in SaaS environments.
• Strong presentation and organizational skills.

Responsibilities

• Act as primary contact for enterprise customers.
• Conduct regular check-ins to ensure satisfaction.
• Lead onboarding for new enterprise clients.
• Address and resolve customer concerns promptly.
• Renew accounts to enhance retention.

Skills

B2B customer success management

Problem-solving

Relationship building

Customer retention strategies

Fluent English

Fluent Swedish

Tools

HubSpot

Job description

About the role

As an Enterprise Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our enterprise clients. You will work closely with them to understand their business needs, implement effective strategies, and provide ongoing support to ensure they achieve their desired outcomes. Your goal is to foster strong, long‑term relationships and drive customer retention and growth.

Responsibilities

• Act as the primary point of contact for assigned customers, building trusted advisor relationships.
• Conduct regular check‑ins and business reviews to ensure customers are satisfied and achieving their goals.
• Lead the onboarding process for new enterprise customers, ensuring a smooth transition and successful implementation of our products/services.
• Address and resolve customer concerns promptly, escalating issues when necessary.
• Renew accounts to enhance customer retention with timely management.
• Gather feedback through surveys and product usage data, identifying trends to share with internal teams.
• Represent customers’ needs and success stories to drive customer‑centric improvements across the company.
• Keep educational, power‑points and self‑service resources up‑to‑date.
• Anticipate customer needs by analyzing usage patterns, engagement metrics, and feedback.
• Manage and update customer information in the CRM system, ensuring data accuracy and tracking all customer interactions. Use the CRM to monitor customer health, manage tasks, and maintain a clear view of the customer lifecycle.

Qualifications

• 5+ years of experience working B2B as an Enterprise Customer Success Manager, Key Account Manager or Senior Customer Success Manager.
• Experience with support tools and platforms like HubSpot.
• Excellent presentation and organizational skills.
• An innovative self‑leader that is service‑minded.
• Proficiency in languages like German, and Dutch is a plus.
• Experience in the field of SaaS is a requirement.
• Fluency in both written and spoken English and Swedish.

What you get

• A generous work culture with free drinks and snacks, office massages, and more.
• Three days in office (with remote work on Mondays and Fridays).
• An opportunity to shape your career growth while contributing to the company’s success.
• A dynamic position embracing "freedom under responsibility".
• If sales targets are met, all employees enjoy an annual destination trip.
• Other location‑specific benefits.

As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.