Strategic SaaS CSM: Drive Growth & Value (Hybrid)

PriceShape; Stockholms kommun; Hybrid; SEK 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Health insurance

Social events

Job summary

A fast-growing SaaS company is seeking a Customer Success Manager in Stockholm. This role involves managing a portfolio of B2B customers, driving engagement, improving commercial strategies, and ensuring customer satisfaction. Candidates should have 3-5 years in customer success or account management, a strong analytical mindset, and excellent communication skills. This position offers a competitive compensation package with opportunities for growth. Join a collaborative team with a culture focused on trust and work-life balance.

Qualifications

• 3–5 years of experience in Customer Success or similar client-facing roles.
• Experience managing B2B customer portfolios, preferably within SaaS.
• Proven ability to drive customer retention and growth.

Responsibilities

• Manage and grow a portfolio of B2B customers.
• Act as a trusted advisor for better commercial decisions.
• Drive onboarding and ensure strong product adoption.

Skills

Customer Success

Account Management

Analytical mindset

Strong communication skills

Proactive engagement

Tools

HubSpot

Custify

Job description

A fast-growing SaaS company is seeking a Customer Success Manager in Stockholm. This role involves managing a portfolio of B2B customers, driving engagement, improving commercial strategies, and ensuring customer satisfaction. Candidates should have 3-5 years in customer success or account management, a strong analytical mindset, and excellent communication skills. This position offers a competitive compensation package with opportunities for growth. Join a collaborative team with a culture focused on trust and work-life balance.