Strategic Enterprise CSM — Drive Adoption & Growth

Bannerflow AB; Stockholms kommun; On-site; SEK 500,000 - 700,000; Full time

Benefits offered by this job

Team events

Hackathons

Friday beers

Job summary

Bannerflow AB is seeking a passionate Customer Success Manager to strengthen relationships with enterprise customers in Stockholms län, Sweden. You will manage a portfolio from the point of signature, driving product adoption and measurable business value. Strong relationship-building skills, a commercial mindset, and the ability to analyze customer data are crucial for this role. Join us to thrive in a culture of passion, collaboration, and innovation. Enjoy activities like team events and hackathons.

Qualifications

• 4+ years of experience in Customer Success management roles, preferably in SaaS.
• Proven ability to effectively manage and complete customer projects.
• Strong relationship-building skills for trust and collaboration.

Responsibilities

• Own a portfolio of enterprise customers as the main contact.
• Drive product adoption and measurable business impact.
• Lead regular business reviews and strategic conversations.
• Build and execute account plans for customer retention and expansion.
• Identify upsell and cross-sell opportunities.

Skills

Customer project management

Customer relationship building

Data analysis

Upselling and negotiation

Excellent communication in English

Job description

Bannerflow AB is seeking a passionate Customer Success Manager to strengthen relationships with enterprise customers in Stockholms län, Sweden. You will manage a portfolio from the point of signature, driving product adoption and measurable business value. Strong relationship-building skills, a commercial mindset, and the ability to analyze customer data are crucial for this role. Join us to thrive in a culture of passion, collaboration, and innovation. Enjoy activities like team events and hackathons.