End User Support Specialist

UST; Karlskoga kommun; On-site; SEK 520,000 - 660,000; Full time

Job summary

UST is seeking an experienced End User Computing (EUC) Engineer to join our team in Karlskoga, Sweden. You will provide hands-on onsite IT support, handling 1st and 2nd line incidents and IMACD activities to maintain a high‑quality IT experience for users.

Role requires strong communication, collaboration and problem-solving skills, with experience in Windows/macOS, Microsoft 365, AD, Azure and Intune. Onsite five days a week, some travel within Sweden may be required.

Qualifications

• 2+ years of EUC support in a large IT/infrastructure environment.
• Strong troubleshooting skills across hardware, software, connectivity and End User Computing.
• Experience with Windows and macOS, and supporting iOS/Android devices.
• Proficiency with Microsoft 365, Active Directory, Azure and Intune/MDM.
• Understanding of the IMACD lifecycle and desktop support processes.
• Familiarity with SCCM or equivalent endpoint imaging/deployment tools.
• Knowledge of ITSM processes and incident/service request management.
• Experience using ticketing platforms such as ServiceNow or Remedy.
• Excellent written and verbal communication with a customer-first approach.

Responsibilities

• Provide 1st and 2nd line onsite IT support and manage incidents within SLAs.
• Troubleshoot and resolve hardware, software, connectivity and EUC issues.
• Support ServiceNow, Active Directory, Microsoft 365, Azure and Intune environments.
• Rebuild and reinstall endpoints and assist with domain changes in OT environments.
• Deliver IMACD activities: installations, moves, additions, changes and disposals of IT equipment.
• Support Windows and macOS devices, mobile devices and peripherals.
• Maintain and troubleshoot printers, scanners, video conferencing equipment.
• Provide priority support to VIP users when required.
• Act as a visible, customer-focused onsite IT contact and manage expectations to resolution.
• Keep accurate, timely ticket updates for stakeholders.

Skills

Windows & macOS support

Microsoft 365

Active Directory

Azure

Intune/MDM

IMACD lifecycle

SCCM / imaging tools

ITSM processes

ServiceNow / Remedy

Customer-focused communication

Tools

ServiceNow

Remedy

Confluence

Job description

Type: 12 months FTE

Start: ASAP

UST is looking for an experienced End User Computing (EUC) Engineer to join our team in Sweden. Based primarily onsite in Karlskoga, you will provide hands‑on end-user computing and infrastructure support, ensuring a reliable, responsive and high-quality IT experience for users.

We are looking for someone who combines strong technical troubleshooting skills with a customer-focused approach. You will work closely with end users, technical teams and IT leadership, so strong communication, collaboration and problem‑solving skills are essential.

The Role:

• Provide 1st and 2nd line onsite support, managing incidents and service requests through ServiceNow within agreed SLAs.
• Troubleshoot and resolve hardware, software, connectivity and end‑user computing issues.
• Support ServiceNow, Active Directory, Microsoft 365, Azure and Intune environments.
• Rebuild and reinstall endpoints, including supporting domain changes within OT environments and devices subject to GxP validation controls.
• Deliver IMACD activities, including installations, moves, additions, changes and disposal of IT equipment.
• Support Windows and macOS devices, mobile devices and associated peripherals.
• Maintain and troubleshoot video conferencing equipment, printers, scanners and multifunction devices.
• Provide priority support to nominated VIP users where required.
• Act as a visible and customer‑focused point of contact for onsite IT support, managing user expectations through to resolution.
• Maintain accurate and timely ticket updates to ensure stakeholders have clear visibility of progress.
• Manage hardware and swap‑stock inventory, including regular stock reviews and monthly reporting.
• Coordinate with equipment manufacturers, third‑party suppliers and resolver teams on hardware failures, break‑fix activities and replacement equipment.
• Work with Problem Management and manufacturers to identify root causes for recurring hardware issues.
• Maintain technical knowledge articles in Confluence to improve knowledge sharing, service efficiency and support across teams.
• Participate in operational and service delivery meetings as required.

What you will bring:

• Minimum of 2 years' experience supporting End User Computing within a large‑scale IT/infrastructure environment.
• Strong hands‑on knowledge of Windows and macOS, with experience supporting iOS and Android devices.
• Experience with Microsoft 365, Active Directory, Azure and Intune/MDM.
• Good understanding of the IMACD lifecycle and desktop support processes.
• Experience with SCCM or equivalent endpoint imaging/deployment tools.
• Working knowledge of ITSM processes, including Incident and Service Request Management.
• Experience using ticketing platforms such as ServiceNow or Remedy.
• Strong software, application, hardware and connectivity troubleshooting skills.
• Strong written and verbal communication skills with a customer‑first approach.
• Ability to work effectively with end users, technical teams, third parties and IT leadership.
• Flexibility to support different shifts where required.

Location & Travel:

• Must be able to work onsite at the Karlskoga office five days per week.
• Must be willing to travel to other locations within Sweden a few times per month, depending on business requirements.