Field Service Engineer

Cognizant; Stockholms kommun; On-site; SEK 420,000 - 580,000; Full time

Job summary

Cognizant Technology Solutions Sweden AB is seeking a Field Service Engineer to provide hands-on onsite IT infrastructure support across client locations in Stockholm, Sweden. You will work with the Service Desk, vendors, and client teams to keep end-user environments running smoothly.

You will troubleshoot hardware and software incidents, perform MACDs, and ensure proper documentation. Strong communication and ITIL-based service management experience are essential for success.

Qualifications

• 3+ years of proven Field Service Engineering or deskside support experience.
• Strong knowledge of end-user device hardware and Windows operating systems.
• Experience with ITIL-based service management and ticketing systems.

Responsibilities

• Perform onsite troubleshooting and resolution of hardware and software incidents.
• Manage MACDs, hardware installations, server reboots and validation of service functionality.
• Provide deskside support including device provisioning, drivers, OS support and software troubleshooting.
• Support AV/VC environments, manage video conferencing and coordinate with vendors.

Skills

Deskside Support

End-user hardware knowledge

Windows OS

Customer-facing skills

Education

ITIL knowledge

Tools

Microsoft Office 365

Adobe Creative Cloud

Job description

Cognizant Technology Solutions Sweden AB

Cognizant is a leading global technology and professional services company specializing in digital transformation and IT infrastructure services. We partner with enterprise clients worldwide to deliver seamless IT operations and exceptional end-user experiences. Our IT Infrastructure & Field Services teams are dedicated to providing hands-on technical support that keeps critical business environments running smoothly.

The Role

Are you a hands-on technical professional who thrives in dynamic field environments? Join our IT Infrastructure & Field Services team as a Field Service Engineer, where you’ll deliver critical onsite technical support and ensure seamless IT operations across client locations throughout Stockholm, Sweden. You’ll work collaboratively with the Service Desk, third-party vendors, and client organizations to keep end-user environments running optimally.

What You Will Do

You’ll perform onsite troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity. You’ll execute Moves, Adds, Changes & Disposals (MACDs), manage hardware installations, server reboots, and validate service functionality. Providing deskside support is key—you’ll assist with device provisioning, driver issues, hardware diagnostics, OS support, and software troubleshooting (Microsoft Office, Adobe Creative Cloud). You’ll also support audio-visual and video conferencing environments, coordinate with vendors, and manage AV equipment projects.

Additionally, you’ll configure BIOS, hardware and OS settings, deploy software patches and hardware upgrades, decommission equipment, support employee onboarding, and ensure proper documentation of all service requests.

What You Need

You bring 3+ years of proven experience in Field Service Engineering, Deskside Support, or similar hands-on IT support roles. You have strong knowledge of end-user device hardware, Windows operating systems, and enterprise applications like Microsoft Office 365 and Adobe Creative Cloud. Experience with device configuration (BIOS, OS deployment, VPN, encryption), ITIL-based service management, and ticketing systems is essential. Excellent communication and customer-facing skills—supporting both technical and non-technical users—are crucial.

What Stands You Out

Experience supporting AV/VC environments, video conferencing suites, and telepresence systems is highly valued. Knowledge of network troubleshooting, VIP user support, asset management, and device decommissioning processes strengthens your candidacy. ITIL Foundation certification or equivalent is a plus.

Why Join Us?

This onsite role offers the opportunity to make direct impact on client success every day. You’ll work in a collaborative environment with access to cutting-edge technologies and comprehensive support from a global technology leader. Cognizant prioritizes work-life balance through flexible arrangements and wellbeing programs, while offering competitive compensation and career development opportunities.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Distans

Cognizant Technology Solutions Sweden AB