EMEA Cloud Account Manager — Remote

DoiT International; Sweden; Remote; GBP 56,000 - 94,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Job summary

DoiT is seeking an Account Manager to join our EMEA team. This role is based remotely in Sweden, Ireland, or Estonia, serving as the primary point of contact for existing customers and driving cloud adoption and growth across our multicloud platform.

You will nurture relationships, coordinate with cloud vendor teams, and identify opportunities for revenue growth while ensuring high customer satisfaction and retention across the AWS, Google Cloud, and Microsoft Azure ecosystems.

Qualifications

• 3+ years of experience in Account Management supporting the EMEA market.
• 2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…).
• Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers.

Skills

Account management

Tech industry experience

AWS / Google Cloud / Azure experience

English & Swedish language skills

Technical collaboration

Operational/administration skills

Growth mindset

Humor and team fit

Job description

DoiT is seeking an Account Manager to join our EMEA team. This role is based remotely in Sweden, Ireland, or Estonia, serving as the primary point of contact for existing customers and driving cloud adoption and growth across our multicloud platform.

You will nurture relationships, coordinate with cloud vendor teams, and identify opportunities for revenue growth while ensuring high customer satisfaction and retention across the AWS, Google Cloud, and Microsoft Azure ecosystems.