E-commerce Logistics & Operations Specialist

Peak Performance; Stockholms kommun; On-site; SEK 520,000 - 640,000; Full time

Benefits offered by this job

Workout classes

Sports Hour

Mountain house & apartment in Åre

Health care allowance

Pension advisory

Health Insurance

Job summary

Peak Performance in Stockholm is seeking an experienced E-commerce Operations Specialist - Logistics to own daily order flow and logistics performance across our e-commerce and omnichannel business. You will collaborate with Logistics, Customer Service, Finance, Technology, warehouses and carrier partners to drive improvements that enhance delivery performance and reduce customer friction.

The role reports to the Consumer Service & E-commerce Operations Manager and is based at our Stockholm

Qualifications

• 2-5 years of experience in E-commerce Operations or related field.
• Experience with warehouse operations and carrier management.
• Advanced Excel and data reporting skills.
• Experience with Salesforce Service Cloud or Shopify.
• Strong communication and stakeholder collaboration.

Responsibilities

• Own and optimize daily order flow operations, including issue resolution, stuck order management, and operational performance monitoring.
• Drive logistics and transportation performance by managing carrier escalations, shipment investigations, claims, and delivery exceptions.
• Support and enhance omnichannel solutions, including Ship-from-Store (SFS), Order-in-Store (OIS), Buy online return in store (BORIS) and Click & Collect (C&C), ensuring excellent customer experiences across all channels.
• Analyze logistics and operational data to identify trends, root causes, and opportunities for continuous improvement, and lead the development of solutions.
• Partner with Customer Service, Logistics, warehouses, and carriers to resolve complex logistics post-purchase issues and drive operational excellence.

Skills

Logistics & Transportation

Order management

Data analysis

Excel

Power BI

Communication

Tools

Salesforce Service Cloud

Shopify

SAP

Fluent OMS

Job description

Peak Performance in Stockholm is seeking an experienced E-commerce Operations Specialist - Logistics to own daily order flow and logistics performance across our e-commerce and omnichannel business. You will collaborate with Logistics, Customer Service, Finance, Technology, warehouses and carrier partners to drive improvements that enhance delivery performance and reduce customer friction.

The role reports to the Consumer Service & E-commerce Operations Manager and is based at our Stockholm