E-commerce Logistics & Operations Specialist

Performance Inc; Stockholms kommun; On-site; SEK 420,000 - 640,000; Full time

Benefits offered by this job

Health care allowance

Pension advisory

Skandia Health Insurance

Workout and yoga classes

Team activities and housing/activities

Job summary

Peak Performance in Stockholm is seeking an E-commerce Operations Specialist - Logistics/Transportation to own daily order flow, improve delivery performance, and resolve post-purchase issues. You will collaborate with Logistics, Customer Service, Finance, Technology, warehouses, and carriers to drive improvements across our ecommerce and omnichannel platforms.

The role focuses on optimizing order flow, carrier management, and delivering seamless customer experiences through data-driven actions

Qualifications

• 3+ years in E-commerce operations, logistics, or related field.
• Experience with warehouse operations and last-mile delivery processes.
• Strong analytical skills and data-driven mindset.
• Advanced Excel; Power BI or similar reporting tools beneficial.
• Excellent communication across multiple stakeholders.

Responsibilities

• Own and optimize daily order flow operations, with issue resolution and performance monitoring.
• Drive logistics performance by managing carrier escalations, investigations, claims and delivery exceptions.
• Support omnichannel solutions (SFS, OIS, BORIS, C&C) to ensure great customer experiences.
• Analyze logistics data to identify trends and root causes, leading improvement initiatives.
• Partner with Customer Service, Logistics, warehouses and carriers to resolve post-purchase issues.

Skills

Logistics operations

Order management

Data analysis

Excel

Power BI

Carrier management

Cross-functional collaboration

Tools

Salesforce Service Cloud

Shopify

SAP

Fluent OMS

ShipUP

Job description

Peak Performance in Stockholm is seeking an E-commerce Operations Specialist - Logistics/Transportation to own daily order flow, improve delivery performance, and resolve post-purchase issues. You will collaborate with Logistics, Customer Service, Finance, Technology, warehouses, and carriers to drive improvements across our ecommerce and omnichannel platforms.

The role focuses on optimizing order flow, carrier management, and delivering seamless customer experiences through data-driven actions