E-commerce Operations Specialist

Peak Performance; Stockholms kommun; On-site; SEK 520,000 - 640,000; Full time

Benefits offered by this job

Workout classes

Sports Hour

Mountain house & apartment in Åre

Health care allowance

Pension advisory

Health Insurance

Job summary

Peak Performance in Stockholm is seeking an experienced E-commerce Operations Specialist - Logistics to own daily order flow and logistics performance across our e-commerce and omnichannel business. You will collaborate with Logistics, Customer Service, Finance, Technology, warehouses and carrier partners to drive improvements that enhance delivery performance and reduce customer friction.

The role reports to the Consumer Service & E-commerce Operations Manager and is based at our Stockholm

Qualifications

• 2-5 years of experience in E-commerce Operations or related field.
• Experience with warehouse operations and carrier management.
• Advanced Excel and data reporting skills.
• Experience with Salesforce Service Cloud or Shopify.
• Strong communication and stakeholder collaboration.

Responsibilities

• Own and optimize daily order flow operations, including issue resolution, stuck order management, and operational performance monitoring.
• Drive logistics and transportation performance by managing carrier escalations, shipment investigations, claims, and delivery exceptions.
• Support and enhance omnichannel solutions, including Ship-from-Store (SFS), Order-in-Store (OIS), Buy online return in store (BORIS) and Click & Collect (C&C), ensuring excellent customer experiences across all channels.
• Analyze logistics and operational data to identify trends, root causes, and opportunities for continuous improvement, and lead the development of solutions.
• Partner with Customer Service, Logistics, warehouses, and carriers to resolve complex logistics post-purchase issues and drive operational excellence.

Skills

Logistics & Transportation

Order management

Data analysis

Excel

Power BI

Communication

Tools

Salesforce Service Cloud

Shopify

SAP

Fluent OMS

Job description

Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.

We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.

Join the Peak Performance's E-commerce Operations & Consumer Service team and play a vital role in delivering a seamless post-purchase experience for our customers. As an E-commerce Operations Specialist - Logistics, you will own operational order flow, logistics performance, and transportation-related issue resolution across our e-commerce and omnichannel business. Working closely with Logistics, Customer Service, Finance, Technology teams, warehouses, and carrier partners, you will drive improvements that enhance delivery performance, reduce customer friction, and support our continued growth.

The position is based at our headquarters in Stockholm and reports to the Consumer Service & E-commerce Operations Manager.

Key Responsibilities:

• Own and optimize daily order flow operations, including issue resolution, stuck order management, and operational performance monitoring
• Drive logistics and transportation performance by managing carrier escalations, shipment investigations, claims, and delivery exceptions
• Support and enhance omnichannel solutions, including Ship-from-Store (SFS), Order-in-Store (OIS), Buy online return in store (BORIS) and Click & Collect (C&C), ensuring excellent customer experiences across all channels
• Analyze logistics and operational data to identify trends, root causes, and opportunities for continuous improvement, and lead the development of solutions
• Partner with Customer Service, Logistics, warehouses, and carriers to resolve complex logistics post-purchase issues and drive operational excellence

Who we think you are:

• Experienced in logistics and transportation, with a strong understanding of order flow, carrier processes, and delivery performance
• Customer-focused and passionate about creating outstanding shopping and delivery experiences
• Analytical and data-driven, with the ability to translate insights into actions and improvements
• Highly organized and comfortable managing multiple priorities in a dynamic environment
• A proactive problem solver who takes ownership and drives issues through to resolution
• A collaborative team player who builds strong relationships across functions and external partners
• Curious and continuously looking for ways to improve processes, efficiency, and customer outcomes

Job Requirements:

• 2-5 years of experience in E-commerce Operations, Logistics, Transportation, Order Management, Customer Service Operations, or a related field
• Experience working with warehouse operations, transportation networks, carrier management, or last-mile delivery processes
• Strong analytical skills and experience using data to identify trends and drive business improvements
• Advanced Excel skills; experience with Power BI or similar reporting tools is highly beneficial
• Strong communication skills and experience collaborating with multiple stakeholders across the business
• Experience with platforms such as Salesforce Service Cloud, Shopify, SAP, Fluent OMS, ShipUP or similar e-commerce and customer service systems is an advantage

What we offer:

We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We're small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds.

To live our brand, we also offer

• Workout classes and yoga classes in our Training Box at HQ
• Sports Hour - 1 hour training on Fridays (activity of your own choice)
• Mountain house & Apartment in Åre. Available for rent and team activities.
• Health care allowance - 3000 SEK per year
• Pension advisory via Linder & Partners
• Skandia Health Insurance