E-commerce Systems Architect

BoF Careers; Stockholms kommun; On-site; SEK 650,000 - 750,000; Full time

Job summary

TOTEME in Stockholm is seeking an E-commerce Systems Specialist to own the day-to-day operation of our e-commerce systems across orders, payments, fulfilment and returns, resolving technical and operational issues while continuously improving processes and reducing manual work.

You will report to the E-commerce Product Manager and work directly with the E-commerce Product, Tech, Supply Chain, CRM & Loyalty, and wider E-commerce teams.

Qualifications

• Experience in e-commerce, digital operations or a comparable specialist role.
• Experience with order management, payments, fulfilment and returns, with an understanding of integrations and data flows.
• Degree in Information Systems or a similar technical field, or equivalent practical experience.
• Fluent in spoken and written English.

Responsibilities

• Own the setup, configuration and ongoing maintenance of operational e-commerce systems across order management, payments, fulfilment, returns and carrier routing.
• Manage day-to-day operational processes and exceptions, including returns, exchanges, refunds and cancellations.
• Coordinate operational issues with warehouses, carriers, 3PLs and other external partners.
• Manage payment reconciliation and disputes, including chargebacks, and ensure order and payment data is accurately matched across systems.
• Act as the first point of escalation for operational and technical issues, identifying root causes across integrations and data flows.
• Identify recurring manual processes and drive improvements through automation, process changes and system solutions.
• Work with platform vendors, agencies and partners to troubleshoot issues and implement improvements.
• Support the E-commerce Product team with bug reporting, backlog input, operational documentation and issue tracking.
• Use operational and BI data to identify discrepancies, recurring issues and opportunities for improvement.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Skills

E-commerce systems

Operations experience

Shopify

3PLs experience

Data flows understanding

English fluency

Education

Information Systems degree

Tools

Shopify

Omnium

Ingrid

Adyen

Qlik

Job description

TOTEME in Stockholm is seeking an E-commerce Systems Specialist to own the day-to-day operation of our e-commerce systems across orders, payments, fulfilment and returns, resolving technical and operational issues while continuously improving processes and reducing manual work.

You will report to the E-commerce Product Manager and work directly with the E-commerce Product, Tech, Supply Chain, CRM & Loyalty, and wider E-commerce teams.