On-Site L2 Technical Support Engineer

Hexaware; Sweden; On-site; SEK 420,000 - 600,000; Full time

Job summary

A leading IT services company in Sweden is seeking an On-Site Technical Support Specialist responsible for providing Level 2 support to resolve technical incidents at customer sites. You will troubleshoot and repair devices, coordinate with the Service Desk, and ensure all support activities meet service requirements. Ideal candidates should possess strong problem-solving skills and the ability to communicate effectively with customers. This position focuses on documentation of practices and improving technical support processes.

Responsibilities

• Provide Level 2 on-site technical support for devices and servers.
• Coordinate with Service Desk and suppliers for incident resolution.
• Conduct tests on repaired equipment to ensure functionality.
• Document technical support procedures and maintain inventory levels.
• Collaborate with customers to improve support policies.

Job description

A leading IT services company in Sweden is seeking an On-Site Technical Support Specialist responsible for providing Level 2 support to resolve technical incidents at customer sites. You will troubleshoot and repair devices, coordinate with the Service Desk, and ensure all support activities meet service requirements. Ideal candidates should possess strong problem-solving skills and the ability to communicate effectively with customers. This position focuses on documentation of practices and improving technical support processes.