Information Technology Technician

Sharp Brains; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

Sharp Brains in Sweden is seeking an IT Support Specialist to provide onsite end-user support, office infrastructure, asset management, and project-based assistance. The role covers troubleshooting, device lifecycle management, and coordination with remote technical teams.

You will support desktops, laptops, mobile devices, printers and peripherals; deploy and decommission equipment; maintain network connectivity, switches, routers and AV systems; and manage assets with diligent documentation

Qualifications

• Experience supporting Windows, macOS, and Linux environments.
• Basic networking knowledge (LAN/Wi‑Fi) and office IT infrastructure understanding.
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Support office IT services including network connectivity, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related equipment.
• Coordinate escalations with Level 2 support teams and with vendors as needed.
• Assist with office moves, hardware refreshes, and infrastructure projects.

Skills

Windows/macOS/Linux

Mobile devices

Printers & peripherals

Networking basics

Asset management

Troubleshooting

Documentation

Customer service

Independent work

Vendor coordination

Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.