Customs Process Administrator

Damco Spain SL; Göteborgs kommun; On-site; SEK 357,120 - 468,720; Full time

Benefits offered by this job

In-house training and development

Job summary

Maersk is seeking a Customs Process Administrator for the Customs Control Tower in Gothenburg. This temporary role runs until 15 June 2027, focusing on driving customer relations and acting as the focal point for customers, team leaders and SMEs in processes and solutions.

You will enable continuous improvement by recognizing and implementing process enhancements, with emphasis on KPI performance and collaboration with the local broker.

Qualifications

• 1-3 years of relevant experience in a similar role.
• - Strong IT skills with MS Office and case management systems.
• - Interest in processes and systems with good analytical abilities.
• - Clear communication and problem solving for customers.

Responsibilities

• Serve as the main contact for the customer and local broker.
• Identify customer needs and implement improvements.

Skills

MS Office

Process understanding

Analytical skills

Customer communication

Tools

Case management systems

Job description

We are looking for a Customs Process Administrator to our Customs Control Tower (CCT) in Gothenburg

This is a temporary position (vikariat) until the 15th of June 2027.

Together with the team you will drive customer relations. You will be the focal point for CCT customers, team leaders and SME when it comes to customer processes and solutions. Enabling Continuous Improvement by recognizing, recommending, testing and implementing areas of improvement, both process and solution related.

Key accountabilities and responsibilities

• Serving as the main point of contact for the customer and the local broker
• Identify and understand customer needs and challenges to effectively address and implement them in the workprocess
• Monitoring a timely and successful KPI performance by both CCT and local broker
• Tracking and analyzing account performance (KPI)

Required Experience and skills

• Minimum 1-3 years of experience of similar work is preferable.
• Good knowledge and IT understanding in Office programs and other case management systems.
• Flair for and interest in processes and systems.
• Good analysing skills.
• Good communicator with ability to understand and address customer challenges and work towards a solution.

Benefits

• In-house training and opportunities to develop in international trade.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .